Towards a shared services model to support e-Government implementation in developing countries: findings from Liberia

Mensah, Ransford and Cater-Steel, Aileen and Toleman, Mark ORCID: https://orcid.org/0000-0002-0535-8103 (2020) Towards a shared services model to support e-Government implementation in developing countries: findings from Liberia. In: 31st Australasian Conference on Information Systems: Navigating Our Digital Future (ACIS 2020), 1-4 Dec 2020, Wellington, New Zealand.

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Abstract

The e-Government program in many developing countries is an emerging concept and at the formative stage. This paper focuses on Liberia, a developing country in sub Saharan Africa faced with many challenges impeding government efforts to harness ICT to deliver quality services. Key among the challenges is the fragmentation of government information systems causing inoperability among government ministries and agencies. This paper describes a project in which we develop a shared services model to transform e-government implementation in Liberia by determining key services that will allow the government to share and leverage finite ICT resources. Few academic studies have been carried out to investigate approaches and ways of combining e-government services in order to implement shared services in a developing country. Through a case study approach, we propose electronic government services that have the potential to promote Shared Services Model implementation in sub-Saharan African countries.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Paper #47. Copyright © 2020 Mensah, R., Cater-Steel, A., Toleman, M. This is an open-access article licensed under a Creative Commons Attribution-NonCommercial 3.0 New Zealand, which permits non-commercial use, distribution, and reproduction in any medium, provided the original author and ACIS are credited.
Faculty/School / Institute/Centre: Historic - Faculty of Business, Education, Law and Arts - School of Management and Enterprise (1 Jul 2013 - 17 Jan 2021)
Faculty/School / Institute/Centre: Historic - Faculty of Business, Education, Law and Arts - School of Management and Enterprise (1 Jul 2013 - 17 Jan 2021)
Date Deposited: 01 Mar 2021 04:31
Last Modified: 18 Mar 2021 02:02
Uncontrolled Keywords: shared services model, e-Government, Liberia, case study
Fields of Research (2008): 08 Information and Computing Sciences > 0806 Information Systems > 080610 Information Systems Organisation
08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Fields of Research (2020): 46 INFORMATION AND COMPUTING SCIENCES > 4609 Information systems > 460912 Knowledge and information management
Socio-Economic Objectives (2008): C Society > 94 Law, Politics and Community Services > 9402 Government and Politics > 940299 Government and Politics not elsewhere classified
Socio-Economic Objectives (2020): 22 INFORMATION AND COMMUNICATION SERVICES > 2204 Information systems, technologies and services > 220408 Information systems
URI: http://eprints.usq.edu.au/id/eprint/40275

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