A Framework for Selection of Processes to Virtualize in e-Government: A Case Study of Liberia

Mensah, Ransford and Cater-Steel, Aileen and Toleman, Mark ORCID: https://orcid.org/0000-0002-0535-8103 (2020) A Framework for Selection of Processes to Virtualize in e-Government: A Case Study of Liberia. In: 23rd Pacific Asia Conference on Information Systems (PACIS 2020), 20-24 June, 2020, Dubai, United Arab Emirates.


Abstract

E-government has become an important strategic area of focus in many Sub-Saharan African countries. Despite the numerous success stories about e-government bringing great benefits in developed countries, many e-government implementations in Africa do not achieve the expected outcomes. This study focuses on Liberia, a developing country in Sub-Saharan Africa, where e-government has been adopted as a key government strategy. However, the implementation of e-government in Liberia has not been fully successful. The purpose of this research is to develop a framework to guide IT practitioners in Liberia to select viable e-government initiatives to virtualize. To accomplish this goal, this paper adopts the Extended Process Virtualization Theory (EPVT) and Problem Driven Iterative Adaptation (PDIA) frameworks to develop a novel framework for the selection of suitable government physical processes to virtualize. The framework is validated by means of an experiment using e-government initiatives in Liberia. Results show the utility of the framework.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Faculty/School / Institute/Centre: Historic - Faculty of Business, Education, Law and Arts - School of Management and Enterprise (1 Jul 2013 - 17 Jan 2021)
Faculty/School / Institute/Centre: Historic - Faculty of Business, Education, Law and Arts - School of Management and Enterprise (1 Jul 2013 - 17 Jan 2021)
Date Deposited: 26 Aug 2020 06:04
Last Modified: 25 Mar 2021 06:56
Uncontrolled Keywords: E-Government, Extended Process Virtualization Theory (EPVT), Liberia, Decision support system
Fields of Research (2008): 08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Socio-Economic Objectives (2008): C Society > 94 Law, Politics and Community Services > 9402 Government and Politics > 940299 Government and Politics not elsewhere classified
C Society > 94 Law, Politics and Community Services > 9402 Government and Politics > 940201 Civics and Citizenship
URI: http://eprints.usq.edu.au/id/eprint/38863

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