Inclusion of Complementary Industry Knowledge in IT Service Management Curriculum – A Case Study

Ramakrishnan, Muralidharan and Shrestha, Anup ORCID: https://orcid.org/0000-0002-2952-0072 and Soar, Jeffrey ORCID: https://orcid.org/0000-0002-4964-7556 (2020) Inclusion of Complementary Industry Knowledge in IT Service Management Curriculum – A Case Study. In: 23rd Pacific Asia Conference on Information Systems (PACIS 2020), 20-24 June, 2020, Dubai, United Arab Emirates.


Abstract

One of the challenges in teaching practitioner-driven Information Systems (IS) courses is to introduce the students to the latest industry practices. This paper discusses an innovative approach that is employed in teaching an Information Technology Service Management (ITSM) course at an Australian university. ITSM is a customer-centric approach that enables businesses to co-create value using IT services. The ITSM body of knowledge has multiple dimensions and is primarily driven by practitioners. To provide a holistic, current industry view, a knowledge repository has been developed following the Design Science Research (DSR) paradigm. The repository is included in the curricula as a complementary learning resource. An evaluation of the knowledge repository has been conducted using methodological triangulation. This paper discusses the problem, solution design and the results of the evaluation.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Faculty/School / Institute/Centre: Historic - Faculty of Business, Education, Law and Arts - School of Management and Enterprise (1 Jul 2013 - 17 Jan 2021)
Faculty/School / Institute/Centre: Historic - Faculty of Business, Education, Law and Arts - School of Management and Enterprise (1 Jul 2013 - 17 Jan 2021)
Date Deposited: 25 Aug 2020 04:59
Last Modified: 12 Oct 2020 03:01
Uncontrolled Keywords: IT Service Management, ITIL, IS Education, Design Science Research, Methodological triangulation
Fields of Research (2008): 08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Fields of Research (2020): 46 INFORMATION AND COMPUTING SCIENCES > 4609 Information systems > 460908 Information systems organisation and management
Socio-Economic Objectives (2008): E Expanding Knowledge > 97 Expanding Knowledge > 970108 Expanding Knowledge in the Information and Computing Sciences
URI: http://eprints.usq.edu.au/id/eprint/38750

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