The missing link in emergency management: evaluating community engagement

Taylor, Maureen and Ryan, Barbara ORCID: and Johnston, Kim (2020) The missing link in emergency management: evaluating community engagement. Australian Journal of Emergency Management, 35 (1). pp. 45-52. ISSN 1324-1540


Community engagement programs in Australia are widely adopted by emergency management organisations as one way to get communities to recognise hazards and risks and prepare for emergency events. However, evaluation of these programs remains a challenge. A study with 30 community engagement practitioners and managers from Australian emergency management organisations, councils and not-for-profit organisations was undertaken to examine how they use measurement and evaluation of community engagement for preparedness. The findings suggest that while community engagement teams understand the importance of measuring the effects of engagement efforts and preparedness activities, most still do not link engagement activities with higher-level engagement outcomes that influence communities.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: © Copyright AIDR
Faculty/School / Institute/Centre: Current - Faculty of Business, Education, Law and Arts - School of Humanities and Communication (1 Mar 2019 -)
Faculty/School / Institute/Centre: Current - Institute for Resilient Regions - Centre for Heritage and Culture (1 Aug 2018 -)
Date Deposited: 23 Jun 2020 22:55
Last Modified: 24 Sep 2020 04:03
Uncontrolled Keywords: Community engagement; measurement; evaluation; preparedness; hazard
Fields of Research (2008): 20 Language, Communication and Culture > 2001 Communication and Media Studies > 200199 Communication and Media Studies not elsewhere classified
Fields of Research (2020): 47 LANGUAGE, COMMUNICATION AND CULTURE > 4701 Communication and media studies > 470199 Communication and media studies not elsewhere classified
Socio-Economic Objectives (2008): C Society > 94 Law, Politics and Community Services > 9402 Government and Politics > 940201 Civics and Citizenship

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