ITIL processes to control operational risk in cloud architecture infrastructure for banking and financial services industry

Mahalle, Abhishek and Yong, Jianming and Tao, Xiaohui ORCID: (2018) ITIL processes to control operational risk in cloud architecture infrastructure for banking and financial services industry. In: 5th International Conference on Behavioral, Economic, and Socio-Cultural Computing (BESC 2018), 12-14 Nov 2018, Kaohsiung, Taiwan.


Banking and Financial Services Corporations need to update information systems with logic and data of various application on everyday basis. This helps to work with latest information available in current economic and business scenario. With several employees in banking and financial services using cloud infrastructure and reporting incidents arising in accessing cloud infrastructure, it is of prime importance to fix incidents reported within specific timelines. IT change management process is followed in order to adhere to COBIT framework and reduce risk of failure while performing changes in cloud infrastructure. With incident ITIL processes aligned to keep cloud infrastructure available and secure, they become integral part of IT operations everyday activity. In this paper, we have identified the risk arising due to incident management and change management processes that lead to emergency changes being implemented on cloud infrastructure architecture and discussed the steps to mitigate risks to bring greater responsibility and accountability for cloud services providers.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
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Faculty/School / Institute/Centre: Historic - Faculty of Business, Education, Law and Arts - School of Management and Enterprise (1 Jul 2013 - 17 Jan 2021)
Faculty/School / Institute/Centre: Historic - Faculty of Health, Engineering and Sciences - School of Agricultural, Computational and Environmental Sciences (1 Jul 2013 - 5 Sep 2019)
Date Deposited: 24 Jul 2020 02:56
Last Modified: 30 Sep 2020 22:35
Uncontrolled Keywords: Information Technology Infrastructure Library (ITIL), operational control, incident management, emergency change
Fields of Research (2008): 08 Information and Computing Sciences > 0807 Library and Information Studies > 080708 Records and Information Management (excl. Business Records and Information Management)
08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Fields of Research (2020): 46 INFORMATION AND COMPUTING SCIENCES > 4610 Library and information studies > 461009 Recordkeeping informatics
46 INFORMATION AND COMPUTING SCIENCES > 4609 Information systems > 460908 Information systems organisation and management
Socio-Economic Objectives (2008): E Expanding Knowledge > 97 Expanding Knowledge > 970108 Expanding Knowledge in the Information and Computing Sciences
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