Perception of students on performance of dual-mode education: information quality perspective

Al-Hakim, Latif (2007) Perception of students on performance of dual-mode education: information quality perspective. International Journal of Information Quality, 1 (3). pp. 314-325. ISSN 1751-0457

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In recent years, there have been radical developments in higher education in China. The most significant of these has been the aspiration of Chinese universities to form partnerships with overseas universities that allow their students to have the advantages of dual-mode enrolment, that is, to get the advantages of courses developed by other universities via distance education in addition to their University’s on-campus courses. The current literature investigating general perceptions of service quality by distance education students has so far barely examined perceptions of dual-mode students. This preliminary research attempts to fill this gap. It ascertains the relevance of information quality (IQ) dimensions for delivery evaluation of various education modes. This paper employs a qualitative methodology and uses importance-performance analysis to investigate information quality dimensions affecting student satisfaction of dual-mode education. The case considered is a newly established Chinese University that has a partnership with an Australian University. The results show significant gaps in the performance of accessibility, amount of information, coherency, relevancy and timeliness.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Deposited in accordance with the copyright policy of the publisher.
Faculty / Department / School: Historic - Faculty of Business - School of Management and Marketing
Date Deposited: 16 Jan 2008 06:22
Last Modified: 02 Jul 2013 22:56
Uncontrolled Keywords: information quality; distance education dual-mode; gap analysis
Fields of Research : 13 Education > 1303 Specialist Studies in Education > 130306 Educational Technology and Computing
13 Education > 1301 Education Systems > 130103 Higher Education
13 Education > 1303 Specialist Studies in Education > 130303 Education Assessment and Evaluation
Socio-Economic Objective: C Society > 93 Education and Training > 9302 Teaching and Instruction > 930203 Teaching and Instruction Technologies
Identification Number or DOI: 10.1504/IJIQ.2007.016394

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