The soft side of supply chain management: the importance of trust

Maguire, Heather and Paterson, Ian and Al-Hakim, Latif (2007) The soft side of supply chain management: the importance of trust. In: ANZAM 2007: Managing Our Intellectural and Social Capital, 4-7 Dec 2007, Sydney, Australia.


The growing need for collaboration between organisations to meet market demand in increasingly turbulent global and virtual business environments has focused attention on the formation of effective relationships between organisations. The increasing lack of formal governance arrangements covering relationships within many of these networks and alliances together with the increasing remoteness of interaction within the virtual environment has emphasised the essential nature of trust between members. Irrespective of the time and attention paid to the 'hard' side of managing these allinaces ie the financial and oeprational issues, success will be very difficult to achieve without significant attention being paid to the 'soft' side of alliance management represented by the development and management of effective relationships. Relationships are built on trust. This paper provides analysis of twelve trust factors, divided into goodwill and competence trust dimensions within the context of two Australian agribusiness supply chains. The two trust dimensions are analysed at overall, industry and sectoral level. Results of the analysis show that within the two supply chains on which the study was based expectations of organisations in relation to both goodwill and competence dimensions of trust were not being met.

Statistics for USQ ePrint 3734
Statistics for this ePrint Item
Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: No evidence of copyright restrictions on web site.
Faculty / Department / School: Historic - Faculty of Business - School of Management and Marketing
Date Deposited: 15 Jan 2008 00:07
Last Modified: 02 Jul 2013 22:56
Uncontrolled Keywords: trust; interorganisational relations; networking; supply chain management; virtual organisations; opportunism
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150309 Logistics and Supply Chain Management
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150399 Business and Management not elsewhere classified
20 Language, Communication and Culture > 2001 Communication and Media Studies > 200105 Organisational, Interpersonal and Intercultural Communication
Socio-Economic Objective: B Economic Development > 91 Economic Framework > 9102 Microeconomics > 910203 Industrial Organisations

Actions (login required)

View Item Archive Repository Staff Only