Risk reduction in general practice and the role of the receptionist

Patterson, Elizabeth and Forrester, Kim and Price, Kay and Hegney, Desley (2005) Risk reduction in general practice and the role of the receptionist. Journal of Law and Medicine, 12 (3). pp. 340-347. ISSN 1320-159X

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Medical receptionists play a crucial and pivotal role in any practice, as they are usually the first points of contact for patients and the intermediaries through whom
contacts with the medical practitioners are made. This paper reports the findings of a qualitative study of medical receptionists undertaken to explore their role in general practice, particularly in relation to activities involving direct patient assessment, monitoring, counselling and therapy. The findings highlight a number of significant issues in relation to the potential liability of the receptionists, the medical practitioners, the medical centre owners and their insurers.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Author's version deposited in accordance with the copyright policy of the publisher.
Faculty / Department / School: Historic - Faculty of Sciences - Department of Nursing
Date Deposited: 11 Oct 2007 00:19
Last Modified: 02 Jul 2013 22:31
Uncontrolled Keywords: receptionist; general practitioner (GP); general practice; legal aspect; medical assistant; risk management; role playing
Fields of Research : 11 Medical and Health Sciences > 1117 Public Health and Health Services > 111707 Family Care
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150313 Quality Management
11 Medical and Health Sciences > 1110 Nursing > 111099 Nursing not elsewhere classified
Socio-Economic Objective: C Society > 92 Health > 9204 Public Health (excl. Specific Population Health) > 920407 Health Protection and/or Disaster Response
URI: http://eprints.usq.edu.au/id/eprint/368

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