Telehealth adoption: three case studies at the organisational level

Cockcroft, Sophie and Hendy, Jane (2018) Telehealth adoption: three case studies at the organisational level. In: 29th Australasian Conference on Information Systems (ACIS 2018), 3-5 Dec 2018, Sydney, Australia.

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We present the results of an inductive analysis using interview data to establish core themes in organisational level adoption of telehealth. The source of the interview data was a large study to evaluate how telehealth can promote long term health and independence and improve quality of life for people suffering from chronic health conditions. The study took place over three different pilot sites and 41 interviews were conducted with healthcare professionals who collectively had responsibility for over 5000 patients. We explore the data from the perspective of the organisation, focussing on the unique features of each pilot site and seeking evidence for themes of adoption success at the organisational level, particularly via organisational identity. We explore the data via a set of propositions based on organisational identity theory and models of technology adoption. The major finding of this work is that experience in the adoption of telecare was found to detract from telehealth adoption success.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Paper #155. Copyright: © 2018 Cockcroft & Hendy. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial 3.0 Australia License, which permits noncommercial use, distribution, and reproduction in any medium, provided the original author and ACIS are credited.
Faculty/School / Institute/Centre: Current - Faculty of Business, Education, Law and Arts - School of Management and Enterprise
Date Deposited: 08 May 2019 06:13
Last Modified: 26 Jun 2019 05:17
Uncontrolled Keywords: Teleheath, Telecare, Telemedicine, Organizational theory, Technology adoption
Fields of Research : 08 Information and Computing Sciences > 0806 Information Systems > 080610 Information Systems Organisation
Socio-Economic Objective: C Society > 92 Health > 9299 Other Health > 929999 Health not elsewhere classified

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