Benchmarking as an instrument for continuous improvement in a regulated higher education quality assurance environment

Padro, Fernando F. and Sankey, Michael (2018) Benchmarking as an instrument for continuous improvement in a regulated higher education quality assurance environment. In: Cases on quality initiatives for organizational longevity. Advances in Logistics, Operations, and Management Science Book Series. IGI Publishing (IGI Global), Hershey, PA, USA, pp. 35-73. ISBN 978-152-25-52888

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Abstract

Benchmarking by higher education institutions (HEIs) has been evolving for some time in Australia and New Zealand. Earlier efforts focused on reputation, but now benchmarking has become a required component of higher education quality assurance, or regulatory compliance schemes. ACODE’s benchmarking framework and the ACODE Benchmarks provide Australasian HEIs with the ability to review their technology enhanced learning (TEL) practices and decision-making against what is considered “good” practice. The ACODE benchmarking framework and its Benchmarks also allow HEIs to inform quality audit, or regulatory compliance reporting by HEIs to maintain institutional recognition and demonstrate performance against threshold or other specific performance standards.
ACODE’s benchmarking framework and Benchmarks are recognised as influencers in benchmarking practice. However, there is a need to generate empirical data to demonstrate its leadership role and review the Benchmarks for currency purposes and to determine how they are used by HEIs. Thus, in effect, what this case study represents is a view of the increasing importance of benchmarking in higher education quality assurance schemes – at least in some national sectors – through the lens of a benchmarking the benchmarks. What is presented is the currently ongoing efforts, providing available data from one completed round and a still to be completed second round of what has become a biennial exercise. Findings so far suggest an interest in using the ACODE Benchmarks to assist in determining performance within HEI TEL-related issues and in HEI participation in the benchmarking the benchmarks exercise as a means of learning from each other’s practice.


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Item Type: Book Chapter (Commonwealth Reporting Category B)
Refereed: Yes
Item Status: Live Archive
Additional Information: Published chapter deposited in accordance with the copyright policy of the publisher.
Faculty / Department / School: Current - Open Access College
Date Deposited: 20 Mar 2019 05:05
Last Modified: 05 Apr 2019 04:16
Uncontrolled Keywords: Australian higher education sector, benchmarks, benchmarking, continuous improvement, performance indicators, regulatory compliance, TEQSA
Fields of Research : 13 Education > 1303 Specialist Studies in Education > 130306 Educational Technology and Computing
13 Education > 1301 Education Systems > 130103 Higher Education
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150303 Corporate Governance and Stakeholder Engagement
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150313 Quality Management
13 Education > 1399 Other Education > 139999 Education not elsewhere classified
13 Education > 1303 Specialist Studies in Education > 130304 Educational Administration, Management and Leadership
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150312 Organisational Planning and Management
13 Education > 1303 Specialist Studies in Education > 130303 Education Assessment and Evaluation
Socio-Economic Objective: C Society > 93 Education and Training > 9399 Other Education and Training > 939999 Education and Training not elsewhere classified
C Society > 93 Education and Training > 9305 Education and Training Systems > 930503 Resourcing of Education and Training Systems
C Society > 93 Education and Training > 9304 School/Institution > 930402 School/Institution Community and Environment
C Society > 93 Education and Training > 9304 School/Institution > 930403 School/Institution Policies and Development
C Society > 93 Education and Training > 9303 Curriculum > 930301 Assessment and Evaluation of Curriculum
C Society > 93 Education and Training > 9305 Education and Training Systems > 930501 Education and Training Systems Policies and Development
C Society > 93 Education and Training > 9305 Education and Training Systems > 930502 Management of Education and Training Systems
C Society > 93 Education and Training > 9302 Teaching and Instruction > 930203 Teaching and Instruction Technologies
E Expanding Knowledge > 97 Expanding Knowledge > 970113 Expanding Knowledge in Education
C Society > 93 Education and Training > 9304 School/Institution > 930401 Management and Leadership of Schools/Institutions
Identification Number or DOI: 10.4018/978-1-5225-5288-8.ch002
URI: http://eprints.usq.edu.au/id/eprint/35415

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