Lai, Sue Ling and Pham, Hiep-Hung and Nguyen, Hong-Kong To and Nguyen, The-Cuong and Le, Anh-Vinh (2019) Toward sustainable overseas mobility of Vietnamese students: understanding determinants of attitudinal and behavioral loyalty in students of higher education. Sustainability, 11 (2 - Article 383). pp. 1-17.
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Text (Published version)
Online Paper for Sustainability-MDPI-11-00383.pdf Available under License Creative Commons Attribution 4.0. Download (568kB) | Preview |
Abstract
Research on internationalization in higher education has not shed enough light on how cross-border student mobility might contribute to the issue of sustainability. Given that a sustainable movement of loyal international students could help sustain the financial income, ranking, and prospective human resources of the host universities and countries, this study aims to investigate the mechanisms that lead to such loyalty. Specifically, this study adds to the literature by examining how switching cost interacts with disconfirmation and satisfaction in generating attitudinal and behavioral loyalty among international students. The study, surveying 410 Vietnamese students who are studying at either at the undergraduate or graduate level in 15 countries across the globe, first adopts confirmatory factor analysis (CFA) using software SAS 9.3 to evaluate if multiple fit indices, the standardized factor loading, and the average variance extracted scores are satisfactory. It then employs the Structural Equation Model (SEM) to test five hypotheses concerning the interaction between disconfirmation and satisfaction as well as among satisfaction, switching cost and behavioral/attitudinal loyalty. The results find that disconfirmation has both direct and indirect impact, while satisfaction only has a direct impact on attitudinal loyalty. Meanwhile, switching cost is found to have a direct impact on behavioral loyalty, but not on attitudinal loyalty. Based on these findings, the study proposes some theoretical and managerial implications for sustainability in general and sustainability of higher education in particular as well as direction for future studies.
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| Item Type: | Article (Commonwealth Reporting Category C) |
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| Refereed: | Yes |
| Item Status: | Live Archive |
| Additional Information: | Published version made available under a Creative Commons Attribution License 4.0. |
| Faculty/School / Institute/Centre: | Historic - Faculty of Business, Education, Law and Arts - School of Management and Enterprise (1 Jul 2013 - 17 Jan 2021) |
| Faculty/School / Institute/Centre: | Historic - Faculty of Business, Education, Law and Arts - School of Management and Enterprise (1 Jul 2013 - 17 Jan 2021) |
| Date Deposited: | 27 Sep 2019 06:08 |
| Last Modified: | 20 Nov 2019 05:28 |
| Uncontrolled Keywords: | international student; higher education; sustainability; student loyalty; Vietnam |
| Fields of Research (2008): | 13 Education > 1301 Education Systems > 130103 Higher Education |
| Socio-Economic Objectives (2008): | E Expanding Knowledge > 97 Expanding Knowledge > 970113 Expanding Knowledge in Education |
| Identification Number or DOI: | https://doi.org/10.3390/su11020383 |
| URI: | http://eprints.usq.edu.au/id/eprint/35407 |
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