The impact of ineffective ITG on IT deployment: a study of failed IT deployment initiatives

Asgarkhani, Mehdi and Toleman, Mark and Ally, Mustafa and Lane, Michael (2018) The impact of ineffective ITG on IT deployment: a study of failed IT deployment initiatives. In: 29th Australasian Conference of Information Systems (ACIS 2018), 3-5 Dec 2018, Sydney, Australia.

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Organisations continue to make significant investments in Information Technology (IT) to enable business. To ensure a return on investment in IT, there is a need for a wider accountability focus on strategic technology initiatives alongside a structured and evaluative approach to the effective governance of IT. Throughout the last decade, systems, processes, standards and best practice frameworks have been developed to facilitate effective IT governance. However, IT deployment initiatives seem to continue to fail to deliver outcomes. This paper examines the impact of ineffective IT governance (ITG) on IT deployment failure in a set of failed IT projects. First, a literature review establishes the influencers (and indicators) of effective ITG. Next, a multiple case study analysis of failed IT deployment initiatives identifies key contributors to deployment failure. Finally, the outcome of the case study analysis is mapped back to the indicators of effective ITG derived from the literature review to determine a possible connection between failed IT deployment and ineffective IT governance. The outcome of the analysis demonstrates a connection between project failures and lack of effective ITG.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Paper #152. Copyright: © 2018 authors. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial 3.0 Australia License, which permits non-commercial use, distribution, and reproduction in any medium, provided the original author and ACIS are credited.
Faculty/School / Institute/Centre: Current - Faculty of Business, Education, Law and Arts - School of Management and Enterprise
Date Deposited: 26 Jun 2019 05:18
Last Modified: 26 Jun 2019 06:22
Uncontrolled Keywords: Information Technology (IT), Information Technology Governance (ITG), effectiveness of ITG, evaluating ITG effectiveness, model of ITG effectiveness, IT project failure, IT deployment case studies
Fields of Research : 08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Socio-Economic Objective: E Expanding Knowledge > 97 Expanding Knowledge > 970108 Expanding Knowledge in the Information and Computing Sciences

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