A software artefact to support standard-based process assessment: evolution of the TIPA® framework in a design science research project

Barafort, Beatrix and Shrestha, Anup and Cortina, Stephane and Renault, Alain (2018) A software artefact to support standard-based process assessment: evolution of the TIPA® framework in a design science research project. Computer Standards and Interfaces, 60. pp. 37-47. ISSN 0920-5489


Managing processes remain a key challenge for most organizations which need to preserve competitiveness. Process assessment frameworks can help by providing instruments guiding process improvement and regulation alignment. Several process assessment frameworks such as TIPA® are based on the ISO Process assessment standard series ISO/IEC 15504, currently revised in the ISO/IEC 330xx family of standards. Following a Design Science Research (DSR) methodology, this paper visits the TIPA Framework evolution throughout iterative cycles in terms of design, rigour and relevance. It investigates how original and new artefacts are being developed and improved, in particular the new strategic move towards the automation of the assessment process represented by a new software artefact. By demonstrating the evolution of the TIPA framework using a DSR perspective combined with Action Design Research for the new software artefact, this paper explicates design knowledge regarding the role and value of the framework within the ISO standards community and in practice.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Permanent restricted access to Published version, in accordance with the copyright policy of the publisher.
Faculty / Department / School: Current - Faculty of Business, Education, Law and Arts - School of Management and Enterprise
Date Deposited: 29 Oct 2018 23:46
Last Modified: 16 Nov 2018 00:44
Uncontrolled Keywords: TIPA framework, process assessment, ITIL, ISO/IEC 330xx process assessment standards series, design science research
Fields of Research : 08 Information and Computing Sciences > 0803 Computer Software > 080309 Software Engineering
08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Socio-Economic Objective: E Expanding Knowledge > 97 Expanding Knowledge > 970108 Expanding Knowledge in the Information and Computing Sciences
Identification Number or DOI: 10.1016/j.csi.2018.04.009
URI: http://eprints.usq.edu.au/id/eprint/34547

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