Improving the retailer industry performance through RFID technology: a case study of Wal-Mart and Metro Group

Ali, Omar and Hingst, Ray (2018) Improving the retailer industry performance through RFID technology: a case study of Wal-Mart and Metro Group. In: Cases on quality initiatives for organizational longevity. Advances in Logistics, Operations, and Management Science. IGI Publishing (IGI Global), Hershey, PA, United States, pp. 196-220. ISBN 978-152-25-52888

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Abstract

The purpose of this research study is to examine the improvement of supply chain performance through Radio Frequency Identification Technology (RFID). This research study focuses on RFID and its implementation at two retail chains Wel-Mart in United State (U.S.) and Metro Group in Europe who has successfully implemented this technology and identifies the impact of RFID on improving supply chain performance in the retail industry. The research study has examined a wide range of research literature and grey data. The researcher has concentrated on both explorative and indicative studies in an effort to understand the impact that the adoption of RFID technology will have on improving the performance of the supply chain by comparing two different case studies. This research study has found that coordination and integration operations are important for inventory management and related operations and they are also important factors which contribute to performance improvement in both case studies. In addition, this research study has found that RFID’s information-sharing support for buyers in the supply chain has promoted the accuracy of purchasing forecasts. Finally, it is found that RFID has provided increased flexibility of operations, using smart shelves and reducing the cost of inventory management.


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Item Type: Book Chapter (Commonwealth Reporting Category B)
Refereed: Yes
Item Status: Live Archive
Additional Information: Published version deposited in accordance with the copyright policy of the publisher.
Faculty/School / Institute/Centre: Current - Faculty of Business, Education, Law and Arts - School of Management and Enterprise
Date Deposited: 20 Mar 2019 05:08
Last Modified: 05 Jul 2019 02:48
Uncontrolled Keywords: RFID, supply chain management, supply chain performance
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150309 Logistics and Supply Chain Management
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150302 Business Information Systems
Identification Number or DOI: 10.4018/978-1-5225-5288-8
URI: http://eprints.usq.edu.au/id/eprint/33757

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