The perceived public value of social media in Queensland local Councils

Attiya, Ahmed Muyed and Cater-Steel, Aileen and Soar, Jeffrey ORCID: and Abdulla, Shahab ORCID: (2017) The perceived public value of social media in Queensland local Councils. In: 28th Australasian Conference on Information Systems (ACIS 2017), 4-6 Dec 2017, Hobart, Australia.

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The use of social media technology (SMT) has become a mainstream activity in private and business sectors. SMT is believed to be an important component of information technology in the public sector. Measuring the ability of SMT as a means for interacting with citizens to create public value is one of the key issues facing local government in their adoption of SMT. Merely having a social media (SM) icon on a webpage does not demonstrate usage of SMT, neither does it necessarily create value nor does it improve interaction with citizens. This study aims to research the public value of SMT, and specifically, how citizens perceive social media value in Queensland local councils. Survey participants were drawn from 20 urban and rural local councils that have the most experience in SMT for interaction with citizens and those that also have a large number of social media users. This study aims to evaluate citizen perspectives on the public value creation of using SMT with local councils.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Research In Progress Paper Abstracts #30. Copyright: © 2017 A Attiya, A Cater-steel, J Soar & S Abdulla. This is an open-access article distributed under the terms of the Creative Commons Attribution-Non Commercial 3.0 Australia License, which permits non-commercial use, distribution, and reproduction in any medium, provided the original author and ACIS are credited. Paper #30. Abstract only published in Program.
Faculty/School / Institute/Centre: Historic - Open Access College (1 Jul 2013 - 7 Jun 2020)
Faculty/School / Institute/Centre: Historic - Open Access College (1 Jul 2013 - 7 Jun 2020)
Date Deposited: 12 Feb 2018 04:23
Last Modified: 19 Sep 2018 03:42
Uncontrolled Keywords: social media technology, public value, local councils
Fields of Research (2008): 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
Fields of Research (2020): 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3503 Business systems in context > 350302 Business information management (incl. records, knowledge and intelligence)
Socio-Economic Objectives (2008): E Expanding Knowledge > 97 Expanding Knowledge > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services

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