The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment

Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark and Rout, Terry (2017) The role of international standards to corroborate artefact development and evaluation: experiences from a design science research project in process assessment. In: 17th International Conference on Software Process Improvement and Capability Determination (SPICE 2017), 4-5 Oct 2017, Palma de Mallorca, Spain.

[img]
Preview
Text (Accepted Version)
SPICE2017_paper_39_finalversion.pdf

Download (173Kb) | Preview

Abstract

International standards were used to corroborate artefact development and evaluation in a Design Science Research (DSR) project within the context of Process Assessments in IT Service Management (ITSM). While there have been significant research efforts towards extending DSR guidelines and the development and revisions of the standards, reports of the application of International Standards to validate DSR artefacts are scant. DSR, akin to any academic research, is required to demonstrate rigour and relevance with the use of theories and prior knowledge. Moreover, DSR presents an artefact as a solution to a class of problems and reports how the artefact is developed and evaluated. Our DSR project demonstrated that concerns about the quality of artefacts can be addressed and thereby the utility and validity of the artefact can be verified with the use of International Standards. Using three International Standards, process assessment ISO/IEC 15504-33000 series, IT Service Management ISO/IEC 20000, and System and Software Quality Models ISO/IEC 25010, this paper presents an account of a real-life DSR project that demonstrates the significant role of International Standards to guide DSR researchers during artefact design, development and evaluation.


Statistics for USQ ePrint 33505
Statistics for this ePrint Item
Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Accepted version deposited in accordance with the copyright policy of the publisher.
Faculty / Department / School: Current - Faculty of Business, Education, Law and Arts - School of Management and Enterprise
Date Deposited: 21 Feb 2018 02:34
Last Modified: 20 Jun 2018 05:21
Uncontrolled Keywords: international standards, design science research, process assessment, IT service management, software quality evaluation
Fields of Research : 08 Information and Computing Sciences > 0806 Information Systems > 080699 Information Systems not elsewhere classified
08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Socio-Economic Objective: E Expanding Knowledge > 97 Expanding Knowledge > 970108 Expanding Knowledge in the Information and Computing Sciences
Identification Number or DOI: 10.1007/978-3-319-67383-7_32
URI: http://eprints.usq.edu.au/id/eprint/33505

Actions (login required)

View Item Archive Repository Staff Only