Restoration of organisational climate: an advanced (in)civility model and measure of experienced, instigated and observed workplace incivility

Smith, D. and Dearman, D. and Machin, M. A. and Beccaria, G. (2017) Restoration of organisational climate: an advanced (in)civility model and measure of experienced, instigated and observed workplace incivility. In: European Association of Work and Organizational Psychology 2017: Enabling Change Through Work and Organizational Psychology: Opportunities and Challenges for Research and Practice. , 17-20 May 2017, Dublin, Ireland.

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Content: Purpose
To test the Experienced, Instigated and Observed Workgroup Incivility Scale (EIO-WIS), as part of the Organisational Socio-Ecological (In)Civility model (OSECM).

As part of a larger study into leadership and civility climate, the EIO-WIS tested part of the OSECM. Quantitative methods sampled Australian education-based employees, once (N =154). A valid time referend (>2 weeks, <1 year), and four reliable experienced incivility items, (α=.79-.86, p<.01; Matthews & Ritter, 2015, p. 11) were adapted to measure the frequency of three types of incivility identified by Holms et al. (2015). Parallel analysis (O’Conner, 2000), and factor analysis identified a previously unreported 2-factor within workgroup solution.

Parallel analyses identified two factors (λ >1.0). ML estimation with Oblimin rotation and Kaiser normalisation found two original factors (loading >.40, KMO=.84, χ2(55) = 973.5, p<.001, h=.26-.86, β=65.5%). Factors were interpreted as, enacted (sent and received) workgroup incivility (β = 27.7%, p<.001, α=.83), and vicarious (observed) workgroup incivility (β=13.0%, p<.001, α=.92). EIO-WIS scale reliability was α=.90.

Cross sectional, sample size, self-reported data, experimental model and measure.

Research/Practical Implications
Extends existing knowledge. A new multilevel (enacted and vicarious) measure of experienced, instigated and observed workgroup incivility. With further validation, practitioners may design more effective interventions to support employees effected by incivilities within workgroups.

The EIO-WIS and OSECM are original logical extensions of current practices. They synthesise, extend and improve on existing problematic research, enable within workgroup incivilities to be measured and interpreted, and may enable increased effectiveness of future interventions.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: No
Item Status: Live Archive
Additional Information: Only the Abstract, as supplied here, was published in the Conference Proceedings.
Faculty/School / Institute/Centre: Current - Faculty of Health, Engineering and Sciences - School of Psychology and Counselling
Date Deposited: 13 Feb 2018 04:02
Last Modified: 21 Jun 2018 03:26
Uncontrolled Keywords: Incivility, Experienced, Instigated, Observed
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150311 Organisational Behaviour
17 Psychology and Cognitive Sciences > 1701 Psychology > 170107 Industrial and Organisational Psychology
Socio-Economic Objective: C Society > 94 Law, Politics and Community Services > 9405 Work and Institutional Development > 940505 Workplace Safety

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