The Organisational Socio-Ecological (In)Civility Model: framing multilevel (in)civility effects on employees within organisational climate and culture

Smith, D. and Machin, M. A. and Beccaria, G. (2017) The Organisational Socio-Ecological (In)Civility Model: framing multilevel (in)civility effects on employees within organisational climate and culture. In: European Association for Work & Organizational Psychology 2017: Enabling Change Through Work and Organizational Psychology: Opportunities and Challenges for Research and Practice , 17-20 May 2017, Dublin, Ireland.


Content: State of the Art
The incidence of workplace incivility continues unabated. Predominately defensive, anti-litigious approaches and problematic methodologies have had limited effectiveness and drawn criticism (Holm et al., 2015). Disrespect continues through multilevel ambiguous, inconclusive or misunderstood interactions among stakeholders or organisational processes. Unintentional multilevel or multidimensional deviations from workplace norms may have either, positive or negative effects on productivity. Yet, almost without exception incivility is viewed negatively and conceptualised as the initiator or tipping point of counterproductive-workplace behaviours. This approach appears limited, lacking balance and underestimating the insidiousness of workplace (in)civility.

New Perspectives
The model posits low-level ambiguous deviations from workplace norms may have either, positive, negative, or combined multilevel effects. The model centres on meaning and unresolved (in)civilities that spiral into micro-level workplace behaviours. Meso-level workplace climate manifests from these micro-behaviours that, either, spiral down into counter-productive, or spiral up into productive practices. At the macro-level, either civil or uncivil workplace climates reinforce toxic or restorative organisational cultures.

The model provides researchers with an original integrated socio-ecological framework in which to plan future multilevel multidimensional research designs. Practitioners now have an improved model to use when developing organisation-wide interventions. Researcher’s and practitioner’s perspectives are broadened, and their understanding of sent or received (in)civilities among organisational stakeholders increased. The OSECM suggests multilevel multidimensional definitions and measures may be needed.

This expanded model enables value by potentially improving interventions, through reframing, balancing, and extending future (in)civility research.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Poster)
Refereed: No
Item Status: Live Archive
Additional Information: Poster presentation.
Faculty/School / Institute/Centre: Current - Faculty of Health, Engineering and Sciences - School of Psychology and Counselling
Date Deposited: 13 Feb 2018 02:20
Last Modified: 21 Jun 2018 03:20
Uncontrolled Keywords: workplace incivility, civility, socio-ecological model
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150311 Organisational Behaviour
17 Psychology and Cognitive Sciences > 1701 Psychology > 170107 Industrial and Organisational Psychology
Socio-Economic Objective: C Society > 92 Health > 9205 Specific Population Health (excl. Indigenous Health) > 920505 Occupational Health
C Society > 92 Health > 9204 Public Health (excl. Specific Population Health) > 920410 Mental Health

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