Engaging with our communities: future trends and opportunities for reference services

Thorpe, Clare (2017) Engaging with our communities: future trends and opportunities for reference services. Journal of the Australian Library and Information Association, 66 (4). pp. 406-415. ISSN 2475-0158

[img]
Preview
Text (Accepted Version)
Thorpe_Literature_review_Engaging communities.pdf

Download (84Kb) | Preview

Abstract

Libraries across the world are constantly reinventing themselves as they respond to changing community needs and the benefits and challenges posed by new and emerging technologies. This literature review was undertaken to inform a visioning and planning exercise in the Visitor Experience team at State Library of Queensland to identify opportunities and trends for the provision of engaging and relevant reference services. Four key themes are discussed in this review: changing community expectations and user behaviour, defining and measuring the impact of the modern library and reference services, offering flexibility in spaces and service delivery, and the roles of library staff and future skills sets. This review confirms that libraries, specifically reference and information services, remain in a unique position to support their communities in learning, work, recreation, creativity and innovation. The challenge for library leadership is to measure the impact of the library in their local community context.


Statistics for USQ ePrint 32955
Statistics for this ePrint Item
Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Accepted version deposited in accordance with the copyright policy of the publisher.
Faculty / Department / School: Current - Division of Academic Services - Library
Date Deposited: 17 Aug 2017 04:51
Last Modified: 08 Jan 2018 02:28
Uncontrolled Keywords: participatory libraries, reference services, future trends, community engagement, academic libraries, public libraries
Fields of Research : 08 Information and Computing Sciences > 0807 Library and Information Studies > 080799 Library and Information Studies not elsewhere classified
08 Information and Computing Sciences > 0807 Library and Information Studies > 080706 Librarianship
Identification Number or DOI: 10.1080/24750158.2017.1359993
URI: http://eprints.usq.edu.au/id/eprint/32955

Actions (login required)

View Item Archive Repository Staff Only