Representation of intellectual capital’s components amongst Italian social enterprises

Benevene, Paula and Kong, Eric and Barbieri, Barbara and Lucchesi, Massimiliano and Cortini, Michela (2017) Representation of intellectual capital’s components amongst Italian social enterprises. Journal of Intellectual Capital, 18 (3). pp. 564-587. ISSN 1469-1930


Purpose – The purpose of this paper is to understand the representation that senior managers of Italian
social enterprises have about their organization’s intellectual capital (IC), precisely about the human capital, relational capital and organizational capital.
Design/methodology/approach – This paper used a qualitative approach. A total of 81 senior managers were interviewed individually. Interview data were analyzed using different techniques of content analysis, particularly by using the T-Lab software (analysis of word occurrence and co-word mapping, analysis of Markovian sequences).
Findings – Findings confirm the divide between theory and practice of IC. The representation of the IC dimensions is rather different from the definition that is found in the academic literature. Limited awareness about IC components and their generative power of knowledge determines a limited exploitation of the social enterprises’ organizational knowledge.
Research limitations/implications – The group reached is limited to Italy and is not statistically representative of all Italian social enterprises. Practical implications – Social enterprises are crucial in the development and well-being of societies. However, the findings suggest that many social enterprises managers are not fully aware of the importance of IC and how it may create value for their organizations. This paper stresses that senior managers of social enterprises need to, through various methods, have a better understanding of IC management and knowledge
creation if they are to fully utilise the potential of IC in their organizations for survival and growth.
Originality/value – This is the first attempt to explore the perception of IC’s components among social enterprises, which represent an important development of non-profit organizations.

Statistics for USQ ePrint 32541
Statistics for this ePrint Item
Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Files associated with this item cannot be displayed due to copyright restrictions.
Faculty/School / Institute/Centre: Current - Faculty of Business, Education, Law and Arts - School of Management and Enterprise
Date Deposited: 08 Nov 2017 23:01
Last Modified: 22 Apr 2018 23:53
Uncontrolled Keywords: relational capital; intellectual capital; human capital; non-profit organizations; organizational capital; social enterprises
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150310 Organisation and Management Theory
Socio-Economic Objective: E Expanding Knowledge > 97 Expanding Knowledge > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
Identification Number or DOI: 10.1108/JIC-12-2016-0127

Actions (login required)

View Item Archive Repository Staff Only