Identifying and managing drift-changes

Usher, Greg and Whitty, Stephen J. (2017) Identifying and managing drift-changes. International Journal of Project Management, 35 (4). pp. 586-603. ISSN 0263-7863

Abstract

This paper contributes to the body of knowledge regarding the project management of unexpected events by exploring a phenomenon which it terms Drift-changes. Drift-changes occur when external influences impact on a project causing it to deliver outcomes that were not originally requested or envisaged by the stakeholders. Using a Grounded Theory methodology, our research finds that Drift-changes are distinct from two previously identified change typologies, Plan-changes and Goal-changes. Our research provides clear criteria for the identification of Drift-changes and demonstrates that Drift-changes should be managed by using a Revision or Re-opening to shift the project to a goal-seeking mode, before establishing new project trajectories and shifting the project back to a goal-oriented mode.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Student Award Winner, USQ Publication Excellence Awards for Journal Articles (April - June 2017). Permanent restricted access to Published version, in accordance with the copyright policy of the publisher.
Faculty / Department / School: Current - Faculty of Business, Education, Law and Arts - School of Management and Enterprise
Date Deposited: 15 Aug 2017 04:02
Last Modified: 17 Apr 2018 23:14
Uncontrolled Keywords: drift-changes; stakeholder satisfaction; unexpected project events; expectation management
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150303 Corporate Governance and Stakeholder Engagement
Socio-Economic Objective: E Expanding Knowledge > 97 Expanding Knowledge > 970112 Expanding Knowledge in Built Environment and Design
Identification Number or DOI: 10.1016/j.ijproman.2017.02.015
URI: http://eprints.usq.edu.au/id/eprint/31029

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