Coming to terms with knowledge management in telehealth

Standing, Craig and Standing, Susan and Gururajan, Raj and Fulford, Richard and Gengatharen, Denise (2016) Coming to terms with knowledge management in telehealth. Systems Research and Behavioral Science. ISSN 1092-7026


Although telehealth has been used in the health sector for many years, there is still the perception that it is far from reaching its potential. Telehealth outcomes can be improved if knowledge is effectively managed, but this has proved complex to achieve in practice. Systems approaches that take a holistic view and address fundamental issues are likely to result in greater success than focusing solely on software systems. Managing knowl- edge in telehealth projects draws upon literature on knowledge management, team learn- ing and virtual working. We report on the findings from interviews with telehealth professionals of their experiences and insights on managing knowledge. The major find- ing is that telehealth projects are functional in nature, focusing on patient diagnosis or training but rarely consider improving knowledge acquisition and sharing. We explain the reasons for this including the lack of understanding of knowledge management concepts that serve as a barrier to improvements. An integrated set of requirements for a telehealth knowledge management system is proposed that has potential to be a facilitator of change in this area.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: ArticleFirst version cannot be displayed due to copyright restrictions.
Faculty/School / Institute/Centre: Current - Faculty of Business, Education, Law and Arts - School of Management and Enterprise
Date Deposited: 28 Feb 2017 05:31
Last Modified: 04 Sep 2017 04:48
Uncontrolled Keywords: knowledge; telehealth; systems
Fields of Research : 08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Socio-Economic Objective: E Expanding Knowledge > 97 Expanding Knowledge > 970108 Expanding Knowledge in the Information and Computing Sciences
Funding Details:
Identification Number or DOI: 10.1002/sres.2443

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