ACODE Benchmarks for technology enhanced learning (TEL): findings from a 24 university benchmarking exercise regarding the benchmarks’ fitness for purpose

Sankey, Michael and Padro, Fernando (2016) ACODE Benchmarks for technology enhanced learning (TEL): findings from a 24 university benchmarking exercise regarding the benchmarks’ fitness for purpose. International Journal of Quality and Service Sciences, 8 (3). pp. 345-362. ISSN 1756-669X

Abstract

Purpose
This paper aims to present findings from a benchmarking exercise by 24 higher education institutions (HEIs) about the use of the Australasian Council on Open, Distance and e-learning (ACODE) Benchmarks and its benchmarking process to provide data about technology-enhanced learning (TEL) environments.

Design/methodology/approach
Results of the first instalment of a major benchmarking activity of the robustness of the benchmarks and of the benchmarking process itself based on two surveys provided participants, one during the collaborative session between participants from the 24 HEIs and nine months later.

Findings
The most important conclusion was the interest and usefulness of the benchmarks for participating HEIs, especially the sharing of information between HEIs. Six recommendations from the data indicated the desire to formally endorse the benchmarks, facilitate a formal benchmarking activity every two years, postpone the merger of four benchmarks into two and create more online tools to share practice.

Research limitations/implications
Data were collected and analysed through non-validated surveys based on ACODE’s need-to-know to develop baselines specific to the usefulness of the benchmarks themselves, the benchmarking process itself and next steps.

Practical implications
This paper provides a comparative view of how 24 universities approach online education and their use of the ACODE Benchmarks and how they facilitate HEI regulatory compliance.

Social implications
ACODE Benchmarks are one of few institution-wide quality improvement tools or frameworks for TEL available for universities to use. The benchmarking exercise provides a process through which HEIs can learn from each other how to improve their approaches to e-learning activities to better serve student learning needs.

Originality/value
Reporting of how universities seen as leading practitioners in TEL pursue good/best practice, decision-making and reporting.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Permanent restricted access to Published version in accordance with the copyright policy of the publisher.
Faculty / Department / School: Current - Faculty of Business, Education, Law and Arts - School of Linguistics, Adult and Specialist Education
Date Deposited: 12 Oct 2016 23:54
Last Modified: 14 Oct 2016 03:39
Uncontrolled Keywords: benchmarking, ACODE, benchmarks, technology enhanced learning, TEQSA
Fields of Research : 13 Education > 1303 Specialist Studies in Education > 130306 Educational Technology and Computing
13 Education > 1301 Education Systems > 130103 Higher Education
Socio-Economic Objective: C Society > 93 Education and Training > 9305 Education and Training Systems > 930502 Management of Education and Training Systems
C Society > 93 Education and Training > 9305 Education and Training Systems > 930501 Education and Training Systems Policies and Development
Identification Number or DOI: 10.1108/IJQSS-04-2016-0033
URI: http://eprints.usq.edu.au/id/eprint/29816

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