Results from a survey of members of the IT Service Management Forum of Australia to measure the performance of service orientated IT management

The raw data was collected by means of a electronic survey with a link to the questionnaire emailed to 2,085 itSMF Australia members between November 2009 and December 2009. 263 survey responses were returned with 215 considered complete for quantitative and qualitative data analysis. The study unit of analysis is a group, the IT organisation, and the itSMFA members acted as the key source of information on IT Service Management performance measurement practices. The data set used in the referenced publication focused on 203 IT Infrastructure Library user responses; non-IT Infrastructure Library user responses were excluded in this paper.

Geographic region associated with this data

FoR / SEO - Research Areas

• 08 Information and Computing Sciences > 0899 Other Information and Computing Sciences > 089999 Information and Computing Sciences not elsewhere classified


• 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150313 Quality Management


• 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150312 Organisational Planning and Management


• 08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management

• B Economic Development > 89 Information and Communication Services > 8999 Other Information and Communication Services > 899999 Information and Communication Services not elsewhere classified