Application of the Syllk model wiring an organisation for the capability of an online community of practice

Duffield, Stephen Mark (2016) Application of the Syllk model wiring an organisation for the capability of an online community of practice. VINE: The Journal of Information and Knowledge Management Systems, 46 (2). pp. 267-294. ISSN 2059-5891

Abstract

Purpose: This paper aims to demonstrate how to apply the systemic lessons learned knowledge (Syllk) model to enable the organisation for the capability of an online community of practice (CoP).

Design/methodology/approach: The research method consisted of multiple spiral “action research” cycles (plan, action, observe and reflect) within a government organisation. The initial planning stage consisted of interviews followed by two focus groups to identify the facilitators and barriers that impact the initial design of the Syllk model within the organisation. Established knowledge management practices were aligned with each of the Syllk elements to address the identified barriers and facilitate learning as the action cycles progressed. Online CoP initiatives were implemented with two action research cycles completed. Actions were observed, monitored, evaluated and reflected on using an after action review process.

Findings: The results from this research shows how the capability of a CoP can be “wired” (distributed) across organisational systems, and how the Syllk model can be used to conceptually facilitate this. The research highlights the importance in understanding organisational knowledge facilitators and barriers and the associated practices to reflect and learn from past experiences.

Research limitations/implications: The paper demonstrates an application of the Syllk model, and that action research can benefit project and knowledge management researchers and practitioners.

Practical implications: This study contributes to practice by highlighting how to use the Syllk model to “wire” an organisation for some know-how capability.

Originality/value: This study applies a conceptual model enabling management to understand how organisational know-how is distributed (wired) across various systems of an organisation for an online CoP.

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Item Type:	Article (Commonwealth Reporting Category C)
Refereed:	Yes
Item Status:	Live Archive
Additional Information:	Files associated with this item cannot be displayed due to copyright restrictions. Copyright © 2016, Emerald Group Publishing Limited.
Faculty/School / Institute/Centre:	Current - Faculty of Business, Education, Law and Arts - School of Management and Enterprise
Date Deposited:	06 Jul 2016 05:32
Last Modified:	06 Jul 2016 05:32
Uncontrolled Keywords:	communities of practice; learning organization; action research; knowledge management; lessons learned; Swiss cheese model
Fields of Research :	15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence) 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150312 Organisational Planning and Management 12 Built Environment and Design > 1202 Building > 120201 Building Construction Management and Project Planning
Socio-Economic Objective:	E Expanding Knowledge > 97 Expanding Knowledge > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910402 Management B Economic Development > 87 Construction > 8705 Building Management and Services > 870599 Building Management and Services not elsewhere classified
Identification Number or DOI:	10.1108/VJIKMS-09-2015-0052
URI:	http://eprints.usq.edu.au/id/eprint/29362

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