An exploratory qualitative study to identify factors that influence the use of electronic patient journey boards in Queensland health

Gururajan, Raj and Hafeez Baig, Abdul and Sturgess, Julie and Clark, Kevin and Gururajan, Vijaya (2015) An exploratory qualitative study to identify factors that influence the use of electronic patient journey boards in Queensland health. eJournal of Health Informatics, 9 (1).

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Technology in the healthcare and use of Information and Communication technologies (ICT) in healthcare is on the rise among the developing economies. In spite of some limitations and limited use of ICT in the healthcare domain, ICT is expected to grow in the Australian Healthcare system. This research paper provides preliminary findings on views expressed by users regarding the use of Electronic Patient Journey Boards (EPJBs) in Queensland Health. Initial data was collected through a qualitative approach in order to understand the views of health professionals regarding EPJBs. This was achieved through interviews, brainstorming sessions and focus groups held with healthcare professionals who have used the EPJB and those who will be using EPJBs in the future. This qualitative data was analysed through the lens of three key critical variables, namely people, processes and technology. The preliminary findings show that these three variables are critical for the success of the use and implementation of EPJBs in the healthcare domain. Furthermore, this research paper was also able to identify factors that will have a significant influence on the implementation of a technology in a healthcare setting. This study is limited to Queensland Health and needs further
research to test the findings of the study in order to apply the findings more generally.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: eJHI is an international Open Access journal committed to scholarly excellence and has a global readership in all health professions and at all levels. Copyright of articles originally published in under the Creative Commons Attribution 3.0 License is retained by the authors.
Faculty/School / Institute/Centre: Current - Faculty of Business, Education, Law and Arts - School of Management and Enterprise
Date Deposited: 11 Mar 2016 05:32
Last Modified: 06 Mar 2017 04:27
Uncontrolled Keywords: electronic patient journey board; patient scheduling; patient information flow
Fields of Research : 08 Information and Computing Sciences > 0806 Information Systems > 080602 Computer-Human Interaction
11 Medical and Health Sciences > 1117 Public Health and Health Services > 111711 Health Information Systems (incl. Surveillance)
10 Technology > 1099 Other Technology > 109999 Technology not elsewhere classified

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