The consequences of transfer of training for service quality and job satisfaction: an empirical study in the Malaysian public sector

Zumrah, Abdul Rahim and Boyle, Stephen and Fein, Erich C. (2013) The consequences of transfer of training for service quality and job satisfaction: an empirical study in the Malaysian public sector. International Journal of Training and Development, 17 (4). pp. 279-294. ISSN 1360-3736

Abstract

The significance of transfer of training to organizations has been acknowledged by many studies. However, the consequences of transfer of training, particularly for employees, have still not been adequately explored. The present study was conducted to address this gap. Specifically, it explores the relationship among transfer of training, service quality and job satisfaction. Data for this study were collected through surveys of employees, their supervisors and their colleagues. Data were analysed using structural equation modeling. The findings reveal that transfer of training is positively and significantly associated with both service quality and job satisfaction.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Files associated with this item cannot be displayed due to copyright restrictions.
Faculty / Department / School: Historic - Faculty of Health, Engineering and Sciences - School of Psychology, Counselling and Community
Date Deposited: 02 Aug 2016 23:24
Last Modified: 14 Feb 2017 01:37
Uncontrolled Keywords: transfer of training
Fields of Research : 17 Psychology and Cognitive Sciences > 1701 Psychology > 170107 Industrial and Organisational Psychology
Identification Number or DOI: 10.1111/ijtd.12017
URI: http://eprints.usq.edu.au/id/eprint/28853

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