A qualitative analysis of social intelligence in non-profit organisations: external knowledge acquisition for human capital development, organisational learning and innovation

Kong, Eric (2015) A qualitative analysis of social intelligence in non-profit organisations: external knowledge acquisition for human capital development, organisational learning and innovation. Knowledge Management Research and Practice, 13 (4). pp. 463-474. ISSN 1477-8238

Abstract

Non-profit organisations (NPOs) are in crisis due to the introduction of new public management. Social intelligence represents organisational members’ tacit knowledge, abilities and skills to sense and understand the needs of external stakeholders, and constantly interact appropriately with the stakeholders for the benefits of their firm. Using 20 qualitative semi-structured in-depth interviews across nine Australian NPOs as the central instrument, this paper argues that social intelligence acts as a catalyst to external knowledge acquisition, which can
have a dynamic influence on human capital development and organisational learning for innovation in NPOs. The analysis also reveals that half of the participants’ understandings of social intelligence are different to those commonly contained in the literature. The paper argues that a better understanding of the theory–practice divide of social intelligence is necessary if knowledge
management, organizational learning and an intellectual capital-view of the firm are to be fully integrated.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Files associated with this item cannot be displayed due to copyright restrictions.
Faculty / Department / School: Current - Faculty of Business, Education, Law and Arts - School of Management and Enterprise
Date Deposited: 02 Jun 2016 06:07
Last Modified: 13 Jul 2016 05:25
Uncontrolled Keywords: social intelligence; external knowledge acquisition; human capital development; organisational learning; innovation; non-profit organisations
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150310 Organisation and Management Theory
Socio-Economic Objective: E Expanding Knowledge > 97 Expanding Knowledge > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
Identification Number or DOI: 10.1057/kmrp.2013.63
URI: http://eprints.usq.edu.au/id/eprint/27938

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