Making the most of virtual expertise in telemedicine and telehealth environments

Standing, Craig and Gururajan, Raj and Standing, Susan and Cripps, Helen (2014) Making the most of virtual expertise in telemedicine and telehealth environments. Journal of Organizational Computing and Electronic Commerce, 24 (2-3). pp. 138-156. ISSN 1091-9392


Virtual expertise is a critical component of telehealth projects and it needs to be effectively managed if telehealth is to deliver on its potential. There are many issues within telehealth that relate to the management of knowledge, and we identify and classify these using a range
of papers on the topic. We introduce a virtual expertise platform that provides basic building blocks for effect-leveraging of expertise in this domain. The platform includes management directives and goals, a collaborative culture, an appropriate information and communication
technology platform, a knowledge management layer, and a tools or application layer that interact to facilitate knowledge sharing, and ultimately improve patient care. We also emphasize how social media tools can be used as part of the tools layer to improve virtual knowledge sharing before and after telehealth events.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Permanent restricted access to Published version due to publisher copyright policy.
Faculty/School / Institute/Centre: Current - Faculty of Business, Education, Law and Arts - School of Management and Enterprise
Date Deposited: 06 May 2015 01:37
Last Modified: 29 Sep 2015 06:38
Uncontrolled Keywords: ICT; knowledge; knowledge management; social media; telehealth; expertise
Fields of Research : 11 Medical and Health Sciences > 1117 Public Health and Health Services > 111708 Health and Community Services
08 Information and Computing Sciences > 0806 Information Systems > 080611 Information Systems Theory
Socio-Economic Objective: C Society > 92 Health > 9204 Public Health (excl. Specific Population Health) > 920499 Public Health (excl. Specific Population Health) not elsewhere classified
Funding Details:
Identification Number or DOI: 10.1080/10919392.2014.896714

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