Consistent! Transparent! D.I.Y. ITSM process assessment approach

Shrestha, Anup and Kennedy, Graham (2014) Consistent! Transparent! D.I.Y. ITSM process assessment approach. In: iTSMF Australia Annual Conference (LEADit 2014): IT Service Management in a Connected World, 13-15 Aug 2014, Melbourne, Australia.

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Abstract

Presentation Outline
• Background and context
• ITSM process assessment
• International standard for process assessment ISO/IEC 15504
• Software-mediated process assessment approach
• Automating business assessments


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Speech)
Refereed: No
Item Status: Live Archive
Additional Information: This publication is copyright. It may be reproduced in whole or in part for the purposes of study, research, or review, but is subject to the inclusion of an acknowledgment of the source.
Faculty / Department / School: Current - Faculty of Business, Education, Law and Arts - School of Management and Enterprise
Date Deposited: 04 May 2015 03:12
Last Modified: 17 Jul 2017 23:47
Fields of Research : 08 Information and Computing Sciences > 0806 Information Systems > 080699 Information Systems not elsewhere classified
08 Information and Computing Sciences > 0806 Information Systems > 080608 Information Systems Development Methodologies
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150313 Quality Management
Socio-Economic Objective: E Expanding Knowledge > 97 Expanding Knowledge > 970108 Expanding Knowledge in the Information and Computing Sciences
URI: http://eprints.usq.edu.au/id/eprint/27057

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