Performance measurement

Maloney, Suzanne (2014) Performance measurement. In: Accounting: business reporting for decision making, 5th ed. John Wiley & Sons Australia, Ltd., Brisbane, Australia, pp. 608-652. ISBN 9781118624180


This chapter discusses performance measurement. Many aspects of an entity can be measured, including the performance of the entity as a whole, specific divisions or even individual employees. Linking the performance measurement system to organisational objectives ensures that the focus is on the goals of the entity. Contemporary performance measurement systems include a balance between financial and non-financial measures, and between short-term and long-term measures. There is also a growing expectation that environmental and social performance should be measured and reported. Such measures should be simple to apply and understand, and should link the operations with strategy and encourage beneficial behaviour.
Performance measurement tools covered in this chapter include the balanced scorecard, environmental and social measures, and financial measures such as return on investment, residual income, and economic value added. Non-financial performance measures and issues relating to individual performance measurement are also discussed.

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Item Type: Book Chapter (Commonwealth Reporting Category B)
Refereed: No
Item Status: Live Archive
Additional Information: Permanent restricted access to published version due to publisher copyright policy. Textbook
Faculty / Department / School: Current - Faculty of Business, Education, Law and Arts - School of Commerce
Date Deposited: 13 Apr 2015 02:46
Last Modified: 16 Aug 2017 04:04
Uncontrolled Keywords: performance measurement
Fields of Research : 15 Commerce, Management, Tourism and Services > 1501 Accounting, Auditing and Accountability > 150105 Management Accounting
15 Commerce, Management, Tourism and Services > 1501 Accounting, Auditing and Accountability > 150106 Sustainability Accounting and Reporting
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150305 Human Resources Management
Socio-Economic Objective: B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910402 Management

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