Multi-perspective performance reporting and organisational performance: the impact of information, data and redundant cue load

Iselin, Errol R. and Mia, Lokman and Sands, John (2010) Multi-perspective performance reporting and organisational performance: the impact of information, data and redundant cue load. International Journal of Accounting, Auditing and Performance Evaluation, 6 (1). pp. 1-27. ISSN 1740-8008

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Abstract

Multi-perspective performance reporting systems (MPRS), such as the balanced scorecard (BSC), have become popular. The BSC reports performance about four perspectives (learning and growth, internal business processes, customer and financials). Although these systems are important, research in these areas has only just scratched the surface, hence the motivation for this study. A possible problem with multi-perspective systems is that they may cause information/data/redundant cue (I/D/C) overload and thus detrimentally affect the performance. The objectives of this research are to: (1) explore the relationship between MPRS and organisational performance and (2) study the relationship between I/D/C load and organisational performance in multi-perspective systems. We found that (1) MPRS are positively associated with performance and (2) there is a weak negative association between I/D/C overload and performance. Our exploratory results are consistent with the views of advocates of MPRS (e.g. Kaplan and Norton) that MPRS enhance organisational performance.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Electronic version not held.
Faculty / Department / School: No Faculty
Date Deposited: 17 Feb 2015 01:48
Last Modified: 17 Feb 2015 01:48
Uncontrolled Keywords: balanced scorecard; data load; information load; multi-perspective; organisational performance; performance evaluation performance reporting; redundant cue load
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150312 Organisational Planning and Management
Identification Number or DOI: 10.1504/IJAAPE.2010.030477
URI: http://eprints.usq.edu.au/id/eprint/26758

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