Multi-perspective performance reporting systems, continuous improvement systems and organisational performance

Iselin, Errol R. and Sands, John and Mia, Lokman (2011) Multi-perspective performance reporting systems, continuous improvement systems and organisational performance. Journal of General Management, 36 (3). pp. 19-36. ISSN 0306-3070

Abstract

The use of multi-perspective performance reporting systems (MPRS) such as the balanced scorecard (BSC), is widespread. This study's motivation comes from the importance of these systems and the lack of knowledge about them. Continuous improvement systems (CIS) are another management innovation. CIS constantly look for ways to improve performance and are used in conjunction with performance reporting systems. The research objectives were to study MPRS users and discover whether the use of CIS improved organisational performance. It was found that the use of CIS by MPRS users was positively associated with performance. The implications of these findings for managers were considered.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: C. 2011 The Braybrooke Press Ltd.
Faculty / Department / School: No Faculty
Date Deposited: 17 Feb 2015 01:21
Last Modified: 09 Feb 2017 05:18
Uncontrolled Keywords: multi-perspective performance reporting systems; continuous improvement systems; organisational performance
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150312 Organisational Planning and Management
URI: http://eprints.usq.edu.au/id/eprint/26756

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