The association between sustainability performance management goals and organisational performance

Gadenne, David and Sands, John and Mia, Lokman (2012) The association between sustainability performance management goals and organisational performance. e-Journal of Social and Behavioural Research in Business, 3 (2). pp. 27-42. ISSN 1838-8485

[img]
Preview
Text (Published Version)
Gadenne_Sands_Mia_EJSBRB_2012_PV.pdf

Download (146Kb) | Preview

Abstract

Purpose: This paper identifies the sustainability performance management goals that Australian Companies use and their association with organisational performance.
Design/methodology/approach: This study involved a questionnaire survey administered to Senior Level Managers of medium to large Australian companies. To identify their main sustainability performance management goals, a principal component factor analysis was conducted to reduce a total of 35 items related to sustainability performance management goals
to 7 key sustainability performance management goal factors - environmental, new product innovation, customer acquisition and retention, information systems capability, employee welfare and community engagement, operational profitability, and organisational profitability.
To determine which of these sustainability performance management goal factors were significantly associated with organisational performance, each of these factors was regressed against five single-item dependent variables of Customer Satisfaction Performance, Employee Satisfaction Performance, Sales from New Products Performance, Profit from Operations Performance and Environmental Budget Allocation Performance.
Findings/Results: Results reveal that environmental, new product innovation, customer acquisition and retention, and information systems capability goals were positively associated with new product sales. Environmental, information systems capability, and employee welfare and community engagement goals were found to be positively associated with environmental budget allocations. Also, customer acquisition and retention, employee welfare and community engagement, and organisational profitability goals were found to positively influence customer satisfaction. Finally, information systems capability and employee welfare and community engagement goals were found to be positively associated with employee satisfaction.


Statistics for USQ ePrint 26744
Statistics for this ePrint Item
Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Copyright 2012 Australian Business Education Research Association. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
Faculty / Department / School: No Faculty
Date Deposited: 12 Feb 2015 12:14
Last Modified: 10 Apr 2015 03:54
Uncontrolled Keywords: multidimensional performance management systems, organisational goals, organisational performance
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150312 Organisational Planning and Management
Socio-Economic Objective: B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910402 Management
Identification Number or DOI: http://www.ejsbrb.org/a.php?/content/issue/5
URI: http://eprints.usq.edu.au/id/eprint/26744

Actions (login required)

View Item Archive Repository Staff Only