Stakeholder engagement and asset management: a case study of the Gold Coast Airport, Queensland

Dhakal, Subas P. and Mahmood, Muhammad N. and Wiewiora, Anna and Brown, Kerry and Keast, Robyn (2015) Stakeholder engagement and asset management: a case study of the Gold Coast Airport, Queensland. In: 7th World Congress on Engineering Asset Management: Towards Integration and Interoperability (WCEAM 2012), 8-9 Oct 2012, Daejeon City, Korea.


One of the fastest growing industries—aviation—faces serious and compounding challenges in maintaining healthy relationships with community stakeholders. One area in aviation-creating community conflict is noise pollution. However, current understandings of the factors that affect noise annoyance of the community are poorly conceptualized. More importantly, the way community needs and expectations could be incorporated in airport governance has been inadequately framed to address the issue of aircraft noise. This paper proposes the utility of adopting an integrated strategic asset management (ISAM) framework [1] to explore the dynamic nature of relationships between and airport and its surrounding area. The case of the Gold Coast Airport (OOL) operator and community stakeholders is used. This paper begins with an overview of the ISAM framework in the context of airport governance and sustainable development as a way to find a balance between economic opportunities and societal concerns through stakeholder engagement. Next, an exploratory case study is adopted as a method to explore the noise-related complaints, complainants, and possible causes. Following this, the paper reviews three approaches to community stakeholder engagement in Australia, Japan, and UK and discusses their implications in the context of OOL. The paper concludes with a contention that airport governance is likely to be much more effective with the adoption of ISAM framework than without it.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: Copyright Springer International Publishing Switzerland 2015. Series title: Lecture Notes in Mechanical Engineering.
Faculty/School / Institute/Centre: Current - Faculty of Health, Engineering and Sciences - School of Civil Engineering and Surveying
Date Deposited: 17 Mar 2016 04:52
Last Modified: 14 Nov 2017 01:48
Fields of Research : 09 Engineering > 0905 Civil Engineering > 090505 Infrastructure Engineering and Asset Management
15 Commerce, Management, Tourism and Services > 1507 Transportation and Freight Services > 150701 Air Transportation and Freight Services
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150303 Corporate Governance and Stakeholder Engagement
Socio-Economic Objective: B Economic Development > 87 Construction > 8701 Construction Planning > 870101 Civil Construction Planning
B Economic Development > 87 Construction > 8701 Construction Planning > 870105 Urban Planning
Identification Number or DOI: 10.1007/978-3-319-06966-1_19

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