A Cynefin based approach to process model tailoring and goal alignment

Lepmets, Marion and O'Connor, Rory V. and Cater-Steel, Aileen and Mesquida, Antoni Lluis and McBride, Tom (2014) A Cynefin based approach to process model tailoring and goal alignment. In: 9th International Conference on the Quality of Information and Communications Technology (QUATIC 2014), 23-26 Sep 2014, Guimaraes, Portugal.


In an industrial context all process models require a certain amount of tailoring to fit to the business environment of any specific organization in which the model is to be deployed. Process models should therefore be accompanied by tailoring guidelines and approaches to assist with strategic and operational goal alignment that support their use in industry. This paper explores shortcomings of process improvement and the existing process models, suggesting that a more holistic approach should be taken to process improvement in the modern organization. The paper provides an overview of systems thinking and the Cynefin framework that organizations can use to detect the characteristics of the domain in which they operate. Knowing their domain helps the organization realize the amount of tailoring and goal alignment necessary to benefit from implementing process model guidance.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: © 2014 IEEE. Permanent restricted access to published version due to publisher copyright policy.
Faculty/School / Institute/Centre: Current - Faculty of Business, Education, Law and Arts - School of Management and Enterprise
Date Deposited: 27 Jan 2015 23:47
Last Modified: 13 Jun 2017 00:06
Uncontrolled Keywords: Cynefin; goal alignment; IT service management; process improvement; process models; software development; systems thinking
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150303 Corporate Governance and Stakeholder Engagement
08 Information and Computing Sciences > 0806 Information Systems > 080608 Information Systems Development Methodologies
08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Socio-Economic Objective: E Expanding Knowledge > 97 Expanding Knowledge > 970115 Expanding Knowledge in Commerce, Management, Tourism and Services
Identification Number or DOI: 10.1109/QUATIC.2014.30
URI: http://eprints.usq.edu.au/id/eprint/26648

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