The effect of information quality on surgery process variation

Al-Hakim, Latif (2007) The effect of information quality on surgery process variation. In: IRMA 2007: Managing Worldwide Operations and Communications with Information Technology, 19-23 May 2007, Vancouver, Canada.


This paper discusses the relationship between quality of care and information quality (IQ). The focus of the paper is on surgery process variation. The paper aims to identify the IQ dimensions that considerably affect surgery process variation. The research uses a case study approach and employs gap analysis and Delphi technique. Results indicate that accuracy, accessibility, completeness and timeliness are the most critical IQ dimensions that are affecting process variation.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Faculty / Department / School: Historic - Faculty of Business - School of Management and Marketing
Date Deposited: 11 Oct 2007 01:11
Last Modified: 02 Jul 2013 22:45
Uncontrolled Keywords: Delphi technique; gap analysis; information quality; process variation
Fields of Research : 01 Mathematical Sciences > 0104 Statistics > 010401 Applied Statistics
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150313 Quality Management
08 Information and Computing Sciences > 0807 Library and Information Studies > 080702 Health Informatics
Socio-Economic Objective: C Society > 92 Health > 9202 Health and Support Services > 920204 Evaluation of Health Outcomes
Identification Number or DOI: 10.4018/978-1-59904-929-8.ch401

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