Is the community better off? An assessment of outcomes based performance management

Hampson, Veronica and Best, Peter and Kavanagh, Marie (2012) Is the community better off? An assessment of outcomes based performance management. The Business Review, Cambridge, 19 (2). pp. 43-50. ISSN 1553-5827


This research investigates the application of a change-based approach to outcomes based performance management (OBPM) in an Australian State Government. The extent to which this approach is adopted and applied by the case study agency is examined. A mixed-method research approach was used, incorporating document analysis and case study interviews, to assess the effectiveness of implementation of OBPM in the agency. Concerns are raised about the degree to which OBPM is adequate, in the current state of implementation, for enabling the agency to know whether or not it is contributing to the long term outcomes desired by the Government.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: No
Item Status: Live Archive
Additional Information: Permanent restricted access to published version due to publisher copyright policy.
Faculty/School / Institute/Centre: Historic - Faculty of Business and Law - School of Accounting, Economics and Finance
Date Deposited: 07 Nov 2014 03:33
Last Modified: 02 Mar 2018 03:28
Uncontrolled Keywords: performance measurement; managing for outcomes; management accounting
Fields of Research : 15 Commerce, Management, Tourism and Services > 1501 Accounting, Auditing and Accountability > 150105 Management Accounting
16 Studies in Human Society > 1605 Policy and Administration > 160509 Public Administration
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150399 Business and Management not elsewhere classified
Socio-Economic Objective: C Society > 94 Law, Politics and Community Services > 9402 Government and Politics > 940204 Public Services Policy Advice and Analysis

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