Developing a systemic lessons learned knowledge model for organisational learning through projects

Duffield, Stephen and Whitty, S. Jonathan (2015) Developing a systemic lessons learned knowledge model for organisational learning through projects. International Journal of Project Management, 33 (2). pp. 311-324. ISSN 0263-7863

Abstract

A significant challenge for government and business project organisations is to ensure that lessons are learned and that mistakes of the past are not repeated. Both knowledge and project management literature suggests that in practice lessons learned processes rarely happen, and when it does it is concerned with lessons identification rather than organisational learning. There are limited practical models for general management to use to conceptualise what organisational learning is and therefore how to enable it. However, aspects of health care, nuclear power, rail, and aviation organisations have successfully implemented organisational learning by way of the Swiss cheese model for safety and systemic failures. This paper proposes an adaptation of the Swiss cheese model to enable project organisations to conceptualise how they learn from past project experiences and distribute successful project know-how across an organisational network of elements such as individual learning, culture, social, technology, process and infrastructure.


Statistics for USQ ePrint 25796
Statistics for this ePrint Item
Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: © 2014 Elsevier Ltd. Permanent restricted access to Published version in accordance with the copyright policy of the publisher.
Faculty / Department / School: Current - Faculty of Business, Education, Law and Arts - School of Management and Enterprise
Date Deposited: 20 Aug 2014 01:49
Last Modified: 24 Jun 2016 00:49
Uncontrolled Keywords: knowledge management; lessons learned; organisational learning; project management; Swiss cheese model
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150312 Organisational Planning and Management
12 Built Environment and Design > 1202 Building > 120201 Building Construction Management and Project Planning
Socio-Economic Objective: B Economic Development > 87 Construction > 8705 Building Management and Services > 870599 Building Management and Services not elsewhere classified
Identification Number or DOI: 10.1016/j.ijproman.2014.07.004
URI: http://eprints.usq.edu.au/id/eprint/25796

Actions (login required)

View Item Archive Repository Staff Only