Barriers to green IT service management: a case study

Nomani, Arshad and Cater-Steel, Aileen (2014) Barriers to green IT service management: a case study. In: 20th Americas Conference on Information Systems (AMCIS 2014): Smart Sustainability: The Information Systems Opportunity, 7-9 Aug 2014, Savannah, GA. United States.


This paper focusses on the barriers and factors affecting Green IT Service Management (ITSM) implementation and practices. To contribute to the body of knowledge on Green ITSM innovation, we performed an exploratory case study with the primary IT service provider of an Australian State
Government, the Center of Information Technology and Communication (CITEC). A systematic literature review included the IT Infrastructure Library® (ITIL®v3) framework to identify its coverage of Green ITSM concepts. Structured interviews with CITEC's Subject Matter Experts (SMEs) are underway to gather experts' perceptions on the Green ITSM implementation related issues. This research-in-progress
paper proposes that Green ITSM can deliver a competitive advantage to businesses over traditional ITSM frameworks. The insights gained in this study highlight the technology, institutional and individual factors that can help and hinder an IT organization's goal to contribute in a positive way to the environment.

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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Poster)
Refereed: Yes
Item Status: Live Archive
Additional Information: This publication is copyright. It may be reproduced in whole or in part for the purposes of study, research, or review, but is subject to the inclusion of an acknowledgment of the source.
Faculty / Department / School: Current - Faculty of Business, Education, Law and Arts - School of Management and Enterprise
Date Deposited: 27 Apr 2015 02:47
Last Modified: 14 Jun 2017 00:59
Uncontrolled Keywords: green IT; IT service management; ITIL; case study
Fields of Research : 14 Economics > 1402 Applied Economics > 140209 Industry Economics and Industrial Organisation
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150307 Innovation and Technology Management
08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Socio-Economic Objective: B Economic Development > 89 Information and Communication Services > 8998 Environmentally Sustainable Information and Communication Services > 899801 Management of Greenhouse Gas Emissions from Information and Communication Services

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