A past to present journey: a critical analysis of the Chief Information Officer role

Al-Taie, Moyassar and Lane, Michael and Cater-Steel, Aileen (2015) A past to present journey: a critical analysis of the Chief Information Officer role. In: Technology, innovation and enterprise transformation. Advances in Business Information Systems and Analytics (ABISA) Book Series. Business Science Reference (IGI Global), Hershey PA, USA, pp. 180-206. ISBN 978-1-4666-6473-9


The objective of this chapter is to explore the role of the Chief Information Officer (CIO). A detailed and extensive review of existing literature traces the evolution of this important role over four decades and highlights the characteristics and configurations of the CIO role. CIO role effectiveness can be described in terms of three demand side roles: strategist, relationship architect, integrator, and three supply-side roles: educator, information steward and utility provider. To explore the configuration of roles of CIOs in Australia, a large scale survey of CIOs was conducted. The Australian results, based on 174 responses, are compared with those from similar studies in the United States of America (USA). The top priority for the Australian CIO was information steward, ensuring the organizational data quality and security and recruiting and retaining IT skilled staff. In comparison, the first priority for the USA CIOs was utility provider - building and sustaining solid, dependable, and responsive IT infrastructure services This study’s findings have implications on the current and future CIOs’ career development and education in addition to the senior management strategies in relation to recruiting and retaining a CIO who would be able to play a dual role of savvy IT technician and insightful business leader.

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Item Type: Book Chapter (Commonwealth Reporting Category B)
Refereed: Yes
Item Status: Live Archive
Additional Information: Files associated with this item cannot be displayed due to copyright restrictions.
Faculty / Department / School: Current - Faculty of Business, Education, Law and Arts - School of Management and Enterprise
Date Deposited: 16 Feb 2015 12:56
Last Modified: 22 Feb 2018 03:04
Uncontrolled Keywords: Chief Information Office, CIO role
Fields of Research : 08 Information and Computing Sciences > 0806 Information Systems > 080610 Information Systems Organisation
08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Socio-Economic Objective: E Expanding Knowledge > 97 Expanding Knowledge > 970108 Expanding Knowledge in the Information and Computing Sciences
Identification Number or DOI: 10.4018/978-1-4666-6473-9.ch009
URI: http://eprints.usq.edu.au/id/eprint/25301

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