Student engagement and student satisfaction: two measures auguring for independent review criteria or standards for student support services in national quality assurance schemes

Padro, Fernando F. and Kek, Y. M. C. A. (2013) Student engagement and student satisfaction: two measures auguring for independent review criteria or standards for student support services in national quality assurance schemes. In: International Network for Quality Assurance Agencies in Higher Education Biennial Conference (INQAAHE 2013): Managing Diversity: Sustainable Quality Assurance Processes, 8-11 Apr 2013, Taipei, Taiwan.

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Abstract

This paper discusses how the increased use of student engagement data in combination with student satisfaction data use as a proxy for unit and instruction quality suggests a rethinking of student support services. While there is a question as to the definition what student engagement encompasses, it nevertheless places focus on student services as it attempts to make students want to become more engaged on campus activities as a means of improving learning. However, most quality assurance frameworks only look at student engagement and student satisfaction from a cognitive outcomes/output perspective. Such identification and use of data emanating from this limited student satisfaction and engagement perspective suggests that those aspects of the university that indirectly and somewhat directly impact student learning and happiness with the university are overlooked. The implication is that QA frameworks should be having performance criteria/standards specific to student support to more fully analyse learning at universities.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Speech)
Refereed: Yes
Item Status: Live Archive
Additional Information: © INQAAHE 2013. This publication is copyright. It may be reproduced in whole or in part for the purposes of study, research, or review, but is subject to the inclusion of an acknowledgment of the source.
Faculty / Department / School: Historic - Learning and Teaching Support Unit
Date Deposited: 13 Apr 2014 04:40
Last Modified: 19 Jun 2017 00:44
Uncontrolled Keywords: student engagement; student satisfaction; student development theory; accreditation and external reviews
Fields of Research : 13 Education > 1301 Education Systems > 130103 Higher Education
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150313 Quality Management
13 Education > 1303 Specialist Studies in Education > 130303 Education Assessment and Evaluation
Socio-Economic Objective: E Expanding Knowledge > 97 Expanding Knowledge > 970113 Expanding Knowledge in Education
URI: http://eprints.usq.edu.au/id/eprint/25030

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