The importance of trust in procurement practices and its impact on business performance: an empirical investigation from the perspective of the buyer-supplier Dyad

Dahwa, Masimba Phillip and Al-Hakim, Latif and Ng, Eric ORCID: https://orcid.org/0000-0002-0833-9047 (2013) The importance of trust in procurement practices and its impact on business performance: an empirical investigation from the perspective of the buyer-supplier Dyad. Journal of Relationship Marketing, 12 (4). pp. 280-300. ISSN 1533-2667

Preview

Text (Accepted Version) Dahwa_Al-Hakim_Ng_JRM_2013_AV.pdf Download (331kB) | Preview

Abstract

This article investigates the importance of trust in procurement practices and its impact on business performance from the perspective of the buyer-supplier Dyad within Zimbabwe's banking industry. This study was exploratory in nature and used a case study methodology. The study involved 22 cases in the banking industry, with a total of 44 interviews being conducted. Findings revealed that 29 dimensions across 7 trust attributes in buyer-supplier procurement practices had an impact on business performance for firms in Zimbabwe's banking industry.

Statistics for this ePrint Item

Item Type:	Article (Commonwealth Reporting Category C)
Refereed:	Yes
Item Status:	Live Archive
Additional Information:	Accepted version deposited in accordance with the copyright policy of the publisher.
Faculty/School / Institute/Centre:	Historic - Faculty of Business and Law - School of Management and Marketing (1 Jan 2011 - 30 Jun 2013)
Faculty/School / Institute/Centre:	Historic - Faculty of Business and Law - School of Management and Marketing (1 Jan 2011 - 30 Jun 2013)
Date Deposited:	09 Jan 2014 02:31
Last Modified:	01 Jun 2015 05:41
Uncontrolled Keywords:	Zimbabwe; banking; procurement; business to business; buyer-supplier procurement; relationships; trust theory
Fields of Research (2008):	22 Philosophy and Religious Studies > 2201 Applied Ethics > 220102 Business Ethics 15 Commerce, Management, Tourism and Services > 1505 Marketing > 150503 Marketing Management (incl. Strategy and Customer Relations) 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150309 Logistics and Supply Chain Management
Fields of Research (2020):	50 PHILOSOPHY AND RELIGIOUS STUDIES > 5001 Applied ethics > 500102 Business ethics 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3506 Marketing > 350605 Marketing management (incl. strategy and customer relations) 35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3509 Transportation, logistics and supply chains > 350999 Transportation, logistics and supply chains not elsewhere classified
Socio-Economic Objectives (2008):	B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910402 Management B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910403 Marketing
Identification Number or DOI:	https://doi.org/10.1080/15332667.2013.846768
URI:	http://eprints.usq.edu.au/id/eprint/24492

Actions (login required)

Archive Repository Staff Only