Dahwa, Masimba Phillip and Al-Hakim, Latif and Ng, Eric 
ORCID: https://orcid.org/0000-0002-0833-9047
(2013)
The importance of trust in procurement practices and its impact on business performance: an empirical investigation from the perspective of the buyer-supplier Dyad.
Journal of Relationship Marketing, 12 (4).
pp. 280-300.
ISSN 1533-2667
Abstract
This article investigates the importance of trust in procurement practices and its impact on business performance from the perspective of the buyer-supplier Dyad within Zimbabwe's banking industry. This study was exploratory in nature and used a case study methodology. The study involved 22 cases in the banking industry, with a total of 44 interviews being conducted. Findings revealed that 29 dimensions across 7 trust attributes in buyer-supplier procurement practices had an impact on business performance for firms in Zimbabwe's banking industry.
| Item Type: |
Article (Commonwealth Reporting Category C)
|
| Refereed: |
Yes |
| Item Status: |
Live Archive |
| Additional Information: |
Accepted version deposited in accordance with the copyright policy of the publisher. |
| Faculty/School / Institute/Centre: |
Historic - Faculty of Business and Law - School of Management and Marketing (1 Jan 2011 - 30 Jun 2013) |
| Faculty/School / Institute/Centre: |
Historic - Faculty of Business and Law - School of Management and Marketing (1 Jan 2011 - 30 Jun 2013) |
| Date Deposited: |
09 Jan 2014 02:31 |
| Last Modified: |
01 Jun 2015 05:41 |
| Uncontrolled Keywords: |
Zimbabwe; banking; procurement; business to business; buyer-supplier procurement; relationships; trust theory |
| Fields of Research (2008): |
22 Philosophy and Religious Studies > 2201 Applied Ethics > 220102 Business Ethics
15 Commerce, Management, Tourism and Services > 1505 Marketing > 150503 Marketing Management (incl. Strategy and Customer Relations)
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150309 Logistics and Supply Chain Management |
| Fields of Research (2020): |
50 PHILOSOPHY AND RELIGIOUS STUDIES > 5001 Applied ethics > 500102 Business ethics
35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3506 Marketing > 350605 Marketing management (incl. strategy and customer relations)
35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3509 Transportation, logistics and supply chains > 350999 Transportation, logistics and supply chains not elsewhere classified |
| Socio-Economic Objectives (2008): |
B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910402 Management
B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910403 Marketing |
| Identification Number or DOI: |
https://doi.org/10.1080/15332667.2013.846768 |
| URI: |
http://eprints.usq.edu.au/id/eprint/24492 |
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