Dahwa, Masimba Phillip and Al-Hakim, Latif and Ng, Eric (2013) The importance of trust in procurement practices and its impact on business performance: an empirical investigation from the perspective of the buyer-supplier Dyad. Journal of Relationship Marketing, 12 (4). pp. 280-300. ISSN 1533-2667
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Abstract
This article investigates the importance of trust in procurement practices and its impact on business performance from the perspective of the buyer-supplier Dyad within Zimbabwe's banking industry. This study was exploratory in nature and used a case study methodology. The study involved 22 cases in the banking industry, with a total of 44 interviews being conducted. Findings revealed that 29 dimensions across 7 trust attributes in buyer-supplier procurement practices had an impact on business performance for firms in Zimbabwe's banking industry.
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| Item Type: | Article (Commonwealth Reporting Category C) |
|---|---|
| Refereed: | Yes |
| Item Status: | Live Archive |
| Additional Information: | Accepted version deposited in accordance with the copyright policy of the publisher. |
| Faculty/School / Institute/Centre: | Historic - Faculty of Business and Law - School of Management and Marketing (1 Jan 2011 - 30 Jun 2013) |
| Faculty/School / Institute/Centre: | Historic - Faculty of Business and Law - School of Management and Marketing (1 Jan 2011 - 30 Jun 2013) |
| Date Deposited: | 09 Jan 2014 02:31 |
| Last Modified: | 01 Jun 2015 05:41 |
| Uncontrolled Keywords: | Zimbabwe; banking; procurement; business to business; buyer-supplier procurement; relationships; trust theory |
| Fields of Research (2008): | 22 Philosophy and Religious Studies > 2201 Applied Ethics > 220102 Business Ethics 15 Commerce, Management, Tourism and Services > 1505 Marketing > 150503 Marketing Management (incl. Strategy and Customer Relations) 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150309 Logistics and Supply Chain Management |
| Socio-Economic Objectives (2008): | B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910402 Management B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910403 Marketing |
| Identification Number or DOI: | https://doi.org/10.1080/15332667.2013.846768 |
| URI: | http://eprints.usq.edu.au/id/eprint/24492 |
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