The importance of trust in procurement practices and its impact on business performance: an empirical investigation from the perspective of the buyer-supplier Dyad

Dahwa, Masimba Phillip and Al-Hakim, Latif and Ng, Eric (2013) The importance of trust in procurement practices and its impact on business performance: an empirical investigation from the perspective of the buyer-supplier Dyad. Journal of Relationship Marketing, 12 (4). pp. 280-300. ISSN 1533-2667

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Abstract

This article investigates the importance of trust in procurement practices and its impact on business performance from the perspective of the buyer-supplier Dyad within Zimbabwe's banking industry. This study was exploratory in nature and used a case study methodology. The study involved 22 cases in the banking industry, with a total of 44 interviews being conducted. Findings revealed that 29 dimensions across 7 trust attributes in buyer-supplier procurement practices had an impact on business performance for firms in Zimbabwe's banking industry.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Accepted version deposited in accordance with the copyright policy of the publisher.
Faculty / Department / School: Historic - Faculty of Business and Law - School of Management and Marketing
Date Deposited: 09 Jan 2014 02:31
Last Modified: 01 Jun 2015 05:41
Uncontrolled Keywords: Zimbabwe; banking; procurement; business to business; buyer-supplier procurement; relationships; trust theory
Fields of Research : 22 Philosophy and Religious Studies > 2201 Applied Ethics > 220102 Business Ethics
15 Commerce, Management, Tourism and Services > 1505 Marketing > 150503 Marketing Management (incl. Strategy and Customer Relations)
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150309 Logistics and Supply Chain Management
Socio-Economic Objective: B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910402 Management
B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910403 Marketing
Identification Number or DOI: 10.1080/15332667.2013.846768
URI: http://eprints.usq.edu.au/id/eprint/24492

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