A model for healthcare system quality

Wong, Yuk Kuen (2009) A model for healthcare system quality. In: Health Informatics Conference (HIC 2009): Frontiers of Health Informatics - Redefining Healthcare, 19-21 Aug 2009, Canberra, Australia.

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Abstract

Topic area and objective: This paper focuses on the area of healthcare software. The overall objective of the paper is to develop a theoretical model for analysing healthcare software quality for better healthcare services.

Background: Preventable medical errors are one of the leading causes of death. The Institute of Medicine estimates that up to 8,000 people die each year from medical errors such as incorrect medication administration in Australia (Pollard, 2007). With the advances in technological healthcare development, improving healthcare software quality becomes increasingly important. It is recommended that healthcare software quality is one of the critical elements to improve the quality of healthcare services. Healthcare software quality is rarely discussed in the medical literature. Empirical studies in information technology literature mainly focus on generic software quality. However, there are often inconsistencies between different types of software. Quality healthcare software is one of the critical elements for better healthcare services.

Methods: The literature survey has been conducted to develop the model. A total of 44 Information Technology databases and 189 Health databases were reviewed.

Software Quality Model: Healthcare software quality can be classified into (1) systems quality, (2) information quality and (3) information security. Further details of the model development will be discussed in the paper.

Results and Discussion of Implications: Improving healthcare services quality is an important research priority. Specifically, the aims of the project are to promote the development of services that reduce the risk of medical errors. High quality healthcare software can help in solving problems, from improving healthcare delivery to opening up business opportunities and reducing costs. More importantly, reducing errors can save many lives. The model is important as it can help to understand and analyse healthcare software quality to develop better healthcare software and services, and improve health information technology development in Australia.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Additional Information: © 2009 The authors. All rights reserved.
Faculty / Department / School: Historic - Faculty of Business - School of Information Systems
Date Deposited: 19 Dec 2013 05:11
Last Modified: 11 Feb 2015 03:39
Uncontrolled Keywords: evaluation; risk assessment; quality; modelling; service indicators; health application
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
14 Economics > 1402 Applied Economics > 140202 Economic Development and Growth
11 Medical and Health Sciences > 1117 Public Health and Health Services > 111711 Health Information Systems (incl. Surveillance)
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150313 Quality Management
Socio-Economic Objective: C Society > 92 Health > 9202 Health and Support Services > 920204 Evaluation of Health Outcomes
URI: http://eprints.usq.edu.au/id/eprint/24421

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