Using electronic and mobile data services in the Australian healthcare sector: the challenges from end-users' viewpoints

Tsai, Heng-Sheng (Aaron) and Kong, Eric (2013) Using electronic and mobile data services in the Australian healthcare sector: the challenges from end-users' viewpoints. International Journal of Technology, Knowledge and Society, 9 (3). pp. 63-71. ISSN 1832-3669


The fast development of information and communication technologies (ICTs) and electronic data services in recent years has changed the working processes within businesses and organizations. In the health care sector, such as hospitals, ICTs and electronic data services provide doctors, nurses, pharmacists, and other medical professionals more accurate information, which eventually leads to improved services to health care consumers. However, literature indicates that there are challenges in implementing and utilizing data service in various aspects in health care organizations. To depict a more complete scenario of the issues, this study uses a multiple case study method to explore and identify the feedback and challenges based on the viewpoints of health care employees and consumers. It aims to assist decision makers in implementing electronic and mobile data services in health care organizations.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: Copyright 2013 Common Ground. Publisher copyright and source must be acknowledged and Statement that readers must ask permission to reproduce.
Faculty/School / Institute/Centre: Historic - Faculty of Business and Law - School of Management and Marketing
Date Deposited: 13 Mar 2014 13:12
Last Modified: 16 Jul 2014 00:39
Uncontrolled Keywords: learning new technology; electronic data service; mobile service; health informatics; system implementation
Fields of Research : 17 Psychology and Cognitive Sciences > 1701 Psychology > 170107 Industrial and Organisational Psychology
11 Medical and Health Sciences > 1117 Public Health and Health Services > 111711 Health Information Systems (incl. Surveillance)
08 Information and Computing Sciences > 0807 Library and Information Studies > 080702 Health Informatics
Socio-Economic Objective: E Expanding Knowledge > 97 Expanding Knowledge > 970111 Expanding Knowledge in the Medical and Health Sciences

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