Adapted lean thinking for healthcare services: an empirical study in the traditional Chinese hospital

Su, Ying and Soar, Jeffrey and Shen, Ningqiao and Al-Hakim, Latif (2014) Adapted lean thinking for healthcare services: an empirical study in the traditional Chinese hospital. In: Lean thinking for healthcare. Healthcare Delivery in the Information Age. Springer, New York, NY. United States, pp. 115-142. ISBN 978-1-4614-8035-8

[img]
Preview
Text (Documentation)
LTH2014.pdf

Download (73Kb) | Preview

Abstract

This paper looks at how Lean Thinking can be adapted using a model derived from a case study of a large Traditional Chinese Hospital. After a restructuring in divisions and the implementation of the care programmers and clinical pathways, hospital management found that they had no tools to evaluate if these changes were resulting in a Lean Thinking approach on the work-floor. In agreement with hospital management, an existing tool of Business Process Reengineering measurement was adopted and adapted to the specific context of healthcare. This paper reports on how the quantitative model was changed and validated in order to come up with a useful instrument to measure the Lean Thinking of the employees in the hospital. The Hospital Lean Thinking (HLT) tool can be useful to measure the effects of changes that are assumed to lead to more Lean Thinking or even patient focus. In this way the pay-off of these investments can be made more tangible. The HLT tool offers hospitals a way to evaluate how they are evolving towards more Lean Thinking.


Statistics for USQ ePrint 24131
Statistics for this ePrint Item
Item Type: Book Chapter (Commonwealth Reporting Category B)
Refereed: Yes
Item Status: Live Archive
Faculty / Department / School: Current - Faculty of Business, Education, Law and Arts - School of Management and Enterprise
Date Deposited: 08 Oct 2013 04:44
Last Modified: 09 May 2017 00:11
Uncontrolled Keywords: lean thinking; China; hospital services; performance measurement
Fields of Research : 08 Information and Computing Sciences > 0899 Other Information and Computing Sciences > 089999 Information and Computing Sciences not elsewhere classified
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150313 Quality Management
15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150307 Innovation and Technology Management
Socio-Economic Objective: C Society > 92 Health > 9299 Other Health > 929999 Health not elsewhere classified
Identification Number or DOI: 10.1007/978-1-4614-8036-5_8
URI: http://eprints.usq.edu.au/id/eprint/24131

Actions (login required)

View Item Archive Repository Staff Only