IT infrastructure services as a requirement for e-learning system success

Alsabawy, Ahmed Younis and Cater-Steel, Aileen and Soar, Jeffrey (2013) IT infrastructure services as a requirement for e-learning system success. Computers and Education, 69. pp. 431-451. ISSN 0360-1315

Abstract

Evaluation of e-learning systems success is an essential process in managing and developing these types of systems. There are still arguments about the factors can be used to evaluate the success of e-learning systems. Inadequate attention has been paid to investigate the role of IT infrastructure services as a foundation to create the success of e-learning systems. The focus of this study is the role of IT infrastructure services in terms of the success of e-learning systems. A model is proposed which includes five constructs: IT infrastructure services; perceived usefulness; user satisfaction; customer value; and
organizational value. A quantitative study was conducted at an Australian University, with survey responses from 110 Academic staff members and 720 students who use the e-learning system. The empirical study confirmed that an IT infrastructure services is a valid and reliable construct to measure elearning systems success. In addition, this study provides evidence of the critical role of IT infrastructure services in the success of e-learning systems via its significant effect on perceived usefulness, user satisfaction, customer value, and organizational value.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: © 2013 Elsevier Ltd. Permanent restricted access to Published version due to publisher copyright policy.
Faculty / Department / School: Current - Faculty of Business, Education, Law and Arts - School of Management and Enterprise
Date Deposited: 29 Aug 2013 05:05
Last Modified: 12 Feb 2015 05:51
Uncontrolled Keywords: IT infrastructure services; perceived usefulness; user satisfaction; customer and organizational value; e-learning systems success
Fields of Research : 13 Education > 1303 Specialist Studies in Education > 130306 Educational Technology and Computing
10 Technology > 1006 Computer Hardware > 100605 Performance Evaluation; Testing and Simulation of Reliability
08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Socio-Economic Objective: E Expanding Knowledge > 97 Expanding Knowledge > 970108 Expanding Knowledge in the Information and Computing Sciences
Identification Number or DOI: 10.1016/j.compedu.2013.07.035
URI: http://eprints.usq.edu.au/id/eprint/23976

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