Does information and communication technology (ICT) facilitate knowledge management activities in the 21st century?

Hafeez-Baig, Abdul and Gururajan, Raj (2012) Does information and communication technology (ICT) facilitate knowledge management activities in the 21st century? Journal of Software, 7 (11). pp. 2437-2442. ISSN 1796-217X

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Recent developments in the domain of information and communication technology (ICT), and its impact on the facilitation of knowledge management (KM), are critical in today's digital economy. This research study, through extensive literature reviews, identified constructs for the implementation of KM systems in order to study the effect of ICT on the implementation of KM in a business environment. The mixed-mode methodology was adopted to explore the effects of ICT on KM implementations, via a survey instrument developed through interviews. Through 80 organisations, 400 usable surveys were collected and used. The findings of this this study suggest that constructs such as 'collaboration', 'mutual trust', 'leadership', 'learning', 'incentive and rewards', and 'T-shape skills' have the potential to support KM in the business environment. However, constructs such as 'formalization' and 'non-centralization' are not critical. This is the first study of its kind and the findings are associated only with four cities in India. Further research is required before generalizing the findings of this study.

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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: © 2012 Academy Publisher. Open Access Journal. Users are free to read, download, copy, distribute, print, search, or link to the full texts of these articles without requiring a subscription to the journal in which these articles are published.
Faculty / Department / School: Historic - Faculty of Business and Law - School of Information Systems
Date Deposited: 29 Aug 2013 01:39
Last Modified: 01 Feb 2017 03:37
Uncontrolled Keywords: knowledge management; KMS; enablers; ICT; KM facilitators; India
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150301 Business Information Management (incl. Records, Knowledge and Information Management, and Intelligence)
10 Technology > 1005 Communications Technologies > 100503 Computer Communications Networks
08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Socio-Economic Objective: E Expanding Knowledge > 97 Expanding Knowledge > 970108 Expanding Knowledge in the Information and Computing Sciences
Identification Number or DOI: 10.4304/jsw.7.11.2437-2442

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