Knowledge management, information technology resources, and the competitiveness of hospitality organisations

Cohen, Jason F. and Inward, Karen and Toleman, Mark ORCID: https://orcid.org/0000-0002-0535-8103 (2011) Knowledge management, information technology resources, and the competitiveness of hospitality organisations. In: 12th Annual Global Information Technology Management Association Conference (GITMA 2011), 5-7 June 2011, Las Vegas, USA.

Abstract

The hospitality sector is becoming increasingly knowledge intensive, yet we lack sufficient empirical examination of the effects of a broad set of knowledge process and knowledge content dimensions on the competitiveness of hospitality firms. Moreover, we lack understanding of how IT resources interact with knowledge process and content to influence performance. This paper draws on the knowledge-based and resource-based views of the firm to develop a model of the effects of selected dimensions of knowledge process, knowledge content and IT resources on the competitiveness of hospitality organisations. A study is proposed to test the model within the South African and Australian contexts.

Statistics for this ePrint Item

Item Type:	Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed:	Yes
Item Status:	Live Archive
Faculty/School / Institute/Centre:	Historic - Faculty of Business and Law - School of Information Systems (1 Jan 2011 - 30 Jun 2013)
Faculty/School / Institute/Centre:	Historic - Faculty of Business and Law - School of Information Systems (1 Jan 2011 - 30 Jun 2013)
Date Deposited:	28 Sep 2014 03:19
Last Modified:	01 Aug 2017 23:31
Uncontrolled Keywords:	knowledge management, hospitality organisations, tourism infrastructure
Fields of Research (2008):	15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150307 Innovation and Technology Management 08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Fields of Research (2020):	35 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 3599 Other commerce, management, tourism and services > 359999 Other commerce, management, tourism and services not elsewhere classified 46 INFORMATION AND COMPUTING SCIENCES > 4609 Information systems > 460908 Information systems organisation and management
Socio-Economic Objectives (2008):	B Economic Development > 90 Commercial Services and Tourism > 9003 Tourism > 900303 Tourism Infrastructure Development
URI:	http://eprints.usq.edu.au/id/eprint/23416

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