Knowledge management, information technology resources, and the competitiveness of hospitality organisations

Cohen, Jason F. and Inward, Karen and Toleman, Mark (2011) Knowledge management, information technology resources, and the competitiveness of hospitality organisations. In: 12th Annual Global Information Technology Management Association Conference (GITMA 2011), 5-7 June 2011, Las Vegas, USA.

Abstract

The hospitality sector is becoming increasingly knowledge intensive, yet we lack sufficient empirical examination of the effects of a broad set of knowledge process and knowledge content dimensions on the competitiveness of hospitality firms. Moreover, we lack understanding of how IT resources interact with knowledge process and content to influence performance. This paper draws on the knowledge-based and resource-based views of the firm to develop a model of the effects of selected dimensions of knowledge process, knowledge content and IT resources on the competitiveness of hospitality organisations. A study is proposed to test the model within the South African and Australian contexts.


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Item Type: Conference or Workshop Item (Commonwealth Reporting Category E) (Paper)
Refereed: Yes
Item Status: Live Archive
Faculty / Department / School: Historic - Faculty of Business and Law - School of Information Systems
Date Deposited: 28 Sep 2014 03:19
Last Modified: 01 Aug 2017 23:31
Uncontrolled Keywords: knowledge management, hospitality organisations, tourism infrastructure
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150307 Innovation and Technology Management
08 Information and Computing Sciences > 0806 Information Systems > 080609 Information Systems Management
Socio-Economic Objective: B Economic Development > 90 Commercial Services and Tourism > 9003 Tourism > 900303 Tourism Infrastructure Development
URI: http://eprints.usq.edu.au/id/eprint/23416

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