Effectiveness of strategy implementation using the balanced scorecard in local government authorities

Mwijuma, Shufaa Omar and Omido, Karim and Garashi, Hamadi Musa and Odera, Odhiambo and Akerele, Emmanuel Kayode (2013) Effectiveness of strategy implementation using the balanced scorecard in local government authorities. International Journal of Management & Business Studies, 3 (1). pp. 146-151. ISSN 2231-2463

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Abstract

This study focuses on two issues; first is to examine how Local Government Authorities (LGAs) implement their strategies and secondly how the Balanced Scorecard is adopted as a tool for measuring effectiveness of strategy implementation in public organizations. In an effort to understand strategy usage in local government authorities, this study adapts the Balanced Scorecard as an approach for assessing an organization's performance and its motion toward the objectives in four major perspectives: Financial
perspective, Customer-Market perspective, Internal Processes
perspective and Learning & Growth perspective. The research
was conducted in five (5) selected local authorities in the Kenyan Coast region. This study gathered data on the extent to which the selected LGAs have achieved their set objectives in the four perspectives of organizational performance using the Balanced Score Card approach. The results suggest that local authorities are successful in achieving their objectives in various degrees.


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Item Type: Article (Commonwealth Reporting Category C)
Refereed: Yes
Item Status: Live Archive
Additional Information: © Copyright by ISJSE. Journal is peer reviewed, and open access for download.
Faculty / Department / School: Historic - Faculty of Business and Law - School of Accounting, Economics and Finance
Date Deposited: 15 Jul 2013 04:07
Last Modified: 25 Feb 2014 03:31
Uncontrolled Keywords: balanced scorecard; strategy; local government authorities
Fields of Research : 15 Commerce, Management, Tourism and Services > 1503 Business and Management > 150311 Organisational Behaviour
15 Commerce, Management, Tourism and Services > 1501 Accounting, Auditing and Accountability > 150105 Management Accounting
16 Studies in Human Society > 1605 Policy and Administration > 160509 Public Administration
Socio-Economic Objective: B Economic Development > 91 Economic Framework > 9104 Management and Productivity > 910405 Public Sector Productivity
URI: http://eprints.usq.edu.au/id/eprint/23287

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